Oct 16
Secret
Early Career (2+ yrs experience)
$50,000 - $60,000
IT - Support
Wiesbaden, Germany (On-Site/Office)
Tasks include:
• Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.
• Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.
• Process NIPR, SIPR & VPN account requests.
• Primary point of contact for processing VIP 119/trouble tickets.
• Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying or updating properties or groups. Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues. Includes creating or update existing 119/trouble tickets.
• Enter daily work in an internal contractor ticketing system and ITSM.
• Install and configure Army NIPR/SIPRNet images on computers.
• Perform hardware/software additions, moves, and changes.
• Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).
• Participate in mobility administration as needed by the organization (iPhones).
• Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.
• Provide weekly and monthly status reports documenting work performed.
Customer Relationship:
• Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements.
• Visit customers’ offices to support the customers as necessary.
• Respond to service, product, technical, and customer questions.
• Excellent communication and customer service skills.
Education and Experience Required (per DoD Directive 8570.1)
• Baseline: IAT II (Security+).
• Computing Environment Windows 10.
• Experience Level: Intermediate
Knowledge and Skills:
• Knowledge of system administration and technical practices to resolve customer IT problems.
• Ability to demonstrate good oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Active Directory Administration.
• Windows Desktop Support and MS Office Support.
STEELGATE LLC is a Service-Disabled, Veteran-Owned Small Business (SDVOSB) that prides itself in hiring top-level Subject Matter Experts (SME’s) proven to exceed deliverable expectations. STEELGATE LLC is focused on solving the hard problems facing our government and commercial clients. Our success lies in blending together relevant domain/functional knowledge with deep expertise in Information Technology, Cybersecurity, Defensive Cyber Operations, cloud-based DevSecOps, Data Analytics & AI, Acquisition and Acquisition Management, and more. STEELGATE LLC has a positive, inclusive workplace environment where all team members and partners work towards mutual success. We have established a reliable reach-back program whereas all SMEs are available to support, advise and directly complete mission deliverables when necessary. STEELGATE LLC has a worldwide reputation as a valued and trustworthy partner. Our can-do attitude and willingness to support any mission requirement sets us apart from other small business organizations. Find out more about STEELGATE LLC @ www.steelgatellc.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
• Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.
• Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.
• Process NIPR, SIPR & VPN account requests.
• Primary point of contact for processing VIP 119/trouble tickets.
• Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying or updating properties or groups. Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues. Includes creating or update existing 119/trouble tickets.
• Enter daily work in an internal contractor ticketing system and ITSM.
• Install and configure Army NIPR/SIPRNet images on computers.
• Perform hardware/software additions, moves, and changes.
• Support VTC requirements as necessary (setup meetings, monitor, troubleshoot).
• Participate in mobility administration as needed by the organization (iPhones).
• Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.
• Provide weekly and monthly status reports documenting work performed.
Customer Relationship:
• Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements.
• Visit customers’ offices to support the customers as necessary.
• Respond to service, product, technical, and customer questions.
• Excellent communication and customer service skills.
Education and Experience Required (per DoD Directive 8570.1)
• Baseline: IAT II (Security+).
• Computing Environment Windows 10.
• Experience Level: Intermediate
Knowledge and Skills:
• Knowledge of system administration and technical practices to resolve customer IT problems.
• Ability to demonstrate good oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Active Directory Administration.
• Windows Desktop Support and MS Office Support.
STEELGATE LLC is a Service-Disabled, Veteran-Owned Small Business (SDVOSB) that prides itself in hiring top-level Subject Matter Experts (SME’s) proven to exceed deliverable expectations. STEELGATE LLC is focused on solving the hard problems facing our government and commercial clients. Our success lies in blending together relevant domain/functional knowledge with deep expertise in Information Technology, Cybersecurity, Defensive Cyber Operations, cloud-based DevSecOps, Data Analytics & AI, Acquisition and Acquisition Management, and more. STEELGATE LLC has a positive, inclusive workplace environment where all team members and partners work towards mutual success. We have established a reliable reach-back program whereas all SMEs are available to support, advise and directly complete mission deliverables when necessary. STEELGATE LLC has a worldwide reputation as a valued and trustworthy partner. Our can-do attitude and willingness to support any mission requirement sets us apart from other small business organizations. Find out more about STEELGATE LLC @ www.steelgatellc.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
group id: 91133289
