Today
Public Trust
Unspecified
Unspecified
IT - Hardware
Allentown, PA (On-Site/Office)
About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
Position Overview:
We are seeking a customer-focused and detail-oriented Level 1/2 Azure Cloud & Network Technician to provide front-line user support and assist with the administration of our cloud-based systems in a Microsoft GCC High environment. This role is ideal for someone with experience supporting Microsoft 365 and Windows users, who is also interested in building skills in Azure cloud administration, endpoint management, and federal compliance.
Key Responsibilities:
Preferred Qualifications:
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
Position Overview:
We are seeking a customer-focused and detail-oriented Level 1/2 Azure Cloud & Network Technician to provide front-line user support and assist with the administration of our cloud-based systems in a Microsoft GCC High environment. This role is ideal for someone with experience supporting Microsoft 365 and Windows users, who is also interested in building skills in Azure cloud administration, endpoint management, and federal compliance.
Key Responsibilities:
- Act as the first point of contact for end-user IT support, including issues with Microsoft 365 GCC High (Outlook, Teams, SharePoint, OneDrive, etc.)
- Support user onboarding and offboarding, account setup in Azure Active Directory (Azure AD), and device configuration.
- Troubleshoot common IT problems, including login issues, MFA resets, VPN, email/calendar sync, and hardware connectivity.
- Use Microsoft Intune to manage devices, deploy apps, enforce policies, and monitor compliance.
- Assist with Azure and network troubleshooting (e.g., DNS, VPN, virtual networks) under guidance from senior engineers.
- Maintain internal documentation on recurring issues, fixes, and SOPs to streamline support.
- Monitor system alerts, tickets, and performance metrics; escalate issues as needed to MSP or senior technical staff.
- Perform routine administrative tasks such as license tracking, certificate renewal, and endpoint patching.
Preferred Qualifications:
- 3-5 years of experience in IT support, help desk, or junior system/cloud admin roles.
- Hands-on experience with Microsoft 365 (GCC High preferred) and Windows 10/11 environments.
- Familiarity with Azure AD, user identity lifecycle, and endpoint management tools.
- Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and VPNs.
- Interest or experience with Microsoft Intune, PowerShell scripting, or Infrastructure as Code tools.
- Strong problem-solving, communication, and documentation skills.
- Relevant certifications (e.g., AZ-900, Microsoft 365 Fundamentals, CompTIA Network+) are a plus.
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
group id: 91015107
