Job Requirements
Fort Knox, KY
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Position Title: VoIP Systems Administrator
Location: Fort Knox, KY
Clearance Type: SECRET
Compensation: $33.15/hr.
Responsibilities:
Qualifications
Education and Certifications:
Knowledge and Experience:
Desired Qualifications:
Location: Fort Knox, KY
Clearance Type: SECRET
Compensation: $33.15/hr.
Responsibilities:
- Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
- Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
- Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
- Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
- Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
- Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
- Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
- Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
- Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.
Qualifications
Education and Certifications:
- High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
- Valid Driver's License.
Knowledge and Experience:
- Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
- Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
- Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
- Ability to read and interpret system diagrams, cable routing, and port assignments.
- Strong troubleshooting and customer service skills.
Desired Qualifications:
- Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
- Experience working within Army NEC or IMCS environments.
- Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
- Understanding of DoD telecommunication standards and security requirements.
group id: 10474224
