Network Operations Metrics Coordinator (US Citizen) - Melbourne,

We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you'll find the standard job description for this opportunity.

Important Notes:

• This position is part of a 24x7 network control environment. Core shift is first shift but shift and workday flexibility is required when off-hours support is needed.

Must Haves:

• 1-year prior experience and understanding of Metrics principles and processes.
• 1-year prior experience producing reports.
• Experienced in Microsoft Office products
• Analytical skills that allow for the development of data-driven reports.
• Ability to use Microsoft Excel to create pivot tables, graphs and charts
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Strong written and verbal communication skills to effectively relate data to coworkers

Nice to Haves:

• Expert level experience in Microsoft Excel preferred
• Prior experience with SQL data base
• Statistical and business metrics/performance analysis experience

Job Description:
L3Harris is looking for a Network Operations Metrics Coordinator who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC) that support mission critical programs. The Metrics Coordinator will be part of the Operations Metrics, Reporting and Continuous Improvement team, responsible for the preparation and delivery of an operations daily and monthly reports.

Essential Tasks:

• Reviews all operations service trouble ticket data daily to ensure accuracy prior to distribution of the daily report
• Performs database push for maintenance requests and PTR reports daily
• Reviews trouble tickets for the Weekly and Monthly "Over Service Level Agreement" (SLA) Reports
• Produces daily, weekly and monthly reports as needed
• Analyzes data reports to identify and resolve data integrity issues
• Participates in projects and other tasks as assigned
• Coordinates continuous improvement initiative ideas between personnel and management using established tools

Basic Qualifications:

• High school Diploma or equivalent and a minimum of (6) years of prior relevant experience, (2) years post-Secondary/associate's degree with a minimum of (2) years of prior related experience or bachelor's degree in information technology systems or related field
• 1-year prior experience and understanding of Metrics principles and processes.
• 1-year prior experience producing reports. Experienced in Microsoft Office products
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Ability to use Microsoft Excel to create pivot tables, graphs and charts
• Strong written and verbal communication skills to effectively relate data to coworkers

Please see our website for more job openings: https://altimetersolutions.com/altimeter-solutions-job-board/