Technical Support Specialist

Omitron is seeking Technical Support Specialists to support operations at Vandenberg Space Force Base, CA. This role is responsible for delivering exceptional technical support to end-users by resolving hardware, software, and network issues in a secure, mission-critical environment. The ideal candidate will provide front-line support, perform system maintenance, and contribute to user training and documentation, while ensuring compliance with security standards. This position supports a classified DoD customer and requires strong communication and problem-solving skills.

*This position is contingent upon contract award*

Responsibilities:

• Provide first-line technical support for hardware, software, and networking issues via phone, email, chat, and in-person.
• Troubleshoot and resolve user problems; escalate complex issues as needed.
• Support software installations, updates, and system configurations.
• Maintain and monitor systems to ensure performance and security.
• Track and manage support tickets; prioritize based on urgency and business impact.
• Create and maintain technical documentation, including user guides and knowledge base articles.
• Assist users with technical training and best practices to prevent future issues.
• Set up and configure new hardware and software, resolving any compatibility issues.
• Perform routine system maintenance tasks, backups, and data recovery.
• Ensure system security and compliance by applying updates and adhering to protocols.
• Collaborate with IT teams and external vendors to resolve complex technical issues.
• Deliver outstanding customer service and build strong relationships with users.
• Generate reports on recurring issues and support metrics to enhance service quality.

Minimum Requirements:

• US Citizenship required
• Security Clearance: Active TS/SCI
• Experience: 1-5 years of relevant technical support experience
• Certifications: One or more of the following:
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+ CE
  • SSCP

Preferred Qualifications:

• Education: Associate or Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience: Experience in DoD or secure environments providing technical user support
• Certifications: Multiple or advanced certifications from the list above

Compensation and Benefits:
The salary range for this role is $90,000 to $125,000, depending on relevant experience, location, and other factors.

Benefits include:

• Health, Dental and Vision Insurance
• HSA or FSA accounts
• Company paid ST/LT Disability and AD&D insurance
• Paid Federal Holidays
• Paid Vacation Leave and Sick Leave
• Parental Leave
• 401k with company match
• Supplemental Insurance options like AFLAC
• Professional Development Reimbursement
• Voluntary Life Insurance

Company Overview:
Omitron is an Aerospace Engineering and Information Technology small business firm headquartered in Beltsville, Maryland with a field office located in Colorado Springs, Colorado. Since 1984, Omitron has provided excellence in engineering services and product development to government and industry customers for both civilian and military aerospace programs.

Omitron recognizes that outstanding people are the key to our success. Our goal is to select highly qualified and motivated individuals and provide them with an environment necessary to stimulate and nurture engineering and business objectives. Omitron offers its employees competitive salaries, a full benefits package, and excellent career growth opportunities. We welcome talented professionals who wish to take advantage of the opportunities we offer.

At Omitron, we believe that a workplace that fosters innovation and collaboration will be a successful one. We are committed to attracting, developing, and retaining top talent from a broad range of backgrounds, perspectives, and experiences.

Per Title VII, our hiring decisions are made based on qualifications, skills, and experience, in accordance with our commitment to equal opportunity employment and nondiscrimination policies. We welcome all individuals who share our passion for excellence and encourage applicants from diverse backgrounds to apply.
We also support a workplace where every employee feels valued, respected, and empowered to contribute their best work. Our workplace initiatives are open to all and designed to create a culture of belonging for everyone.

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