Amazon Connect Engineer

Position: Amazon Connect Engineer
Location: Remote
Clearance: Secret
Years of experience: 2

As a Lex engineer supporting this client you will be responsible for:

• Configuration of Amazon Connect.
• Webservice integration into external source using Lambdas.
• Expert in Amazon Lex & Conversational AI Must have hands-on chatbot and voicebot development experience
  with NLP, ML models, and Lex v2 fine-tuning.
• Strong AI/ML Background Experience with LLMs, retrieval-augmented generation (RAG), and AWS AI/ML services (Polly, Comprehend, Transcribe).

Preferred Qualifications

• Experience supporting Federal or DoD clients.
• Previous experience developing application in a FedRAMP Moderate, FedRAMP High, or DISA IL 4 environment.
• Amazon Solutions Architect or Developer certifications.
• 2+ years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data.
• 2+ years of experience designing and implementing enterprise cloud chatbot functionality using AWS Lex v1 or v2.
• Knowledge of DoD RMF/DISA Impact Level 4 security requirements and best practices.
• Experience with open sourced webservices environments (Java, REST, and SOAP)
• Experience writing scripts using tools, including Python, Bash or Boto3.
• Programming & AWS Expertise Must be proficient in Python, Node.js, JavaScript, and AWS tools like Lambda, API Gateway, DynamoDB, Terraform, CloudFormation.
• Experiencing using Amazon services, such as, S3, DynamoDB, Connect, Lex, Lambda, and Cloudwatch.?