Today
Secret
Unspecified
Unspecified
Orlando, FL (On-Site/Office)
Position Description
Serco, Inc has an immediate opening for an IT Field Service Technician. Serco has a highly engaged Desktop technical team consisting of 11 members supporting over 10,000 employees using cutting edge technologies. The position will be based at our Orlando, FL location. You will be a key on site resource to assist Consultancy Business Unit as well as supporting Serco, Inc.
Must be willing to travel on an as needed basis to our sister locations within FL such as Panama City, Pensacola, and Jacksonville. Additionally, if the traveling budget allows, the technician could travel to Pascagoula, MS as needed to address on-site issues.
This position will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. You will troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance
In this role you will:
Qualifications
To be successful in this role you will have:
Additional desired experience and skills:
If you are interested in supporting and working with passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Serco, Inc has an immediate opening for an IT Field Service Technician. Serco has a highly engaged Desktop technical team consisting of 11 members supporting over 10,000 employees using cutting edge technologies. The position will be based at our Orlando, FL location. You will be a key on site resource to assist Consultancy Business Unit as well as supporting Serco, Inc.
Must be willing to travel on an as needed basis to our sister locations within FL such as Panama City, Pensacola, and Jacksonville. Additionally, if the traveling budget allows, the technician could travel to Pascagoula, MS as needed to address on-site issues.
This position will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. You will troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance
In this role you will:
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
- Construct, install, and test customized configurations based on various platforms and operating systems
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
- Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems
- Ensure that desktop connections, ie. network jacks are in proper working order
Qualifications
To be successful in this role you will have:
- Ability to obtain and maintain a DoD Secret security clearance
- Must be a U.S Citizen
- An Associates degree
- Or a High School diploma with minimum 4 years of relevant experience in lieu of degree
- Minimum 2 years of relevant experience
- Experience with the following technologies is required: Windows 10, SCCM experience, remote access tools and Active Directory
- Excellent knowledge of PC and desktop hardware
- Excellent knowledge of PC internal components
- Hands-on hardware troubleshooting experience
- Extensive equipment support experience (Routers, Switches, teams telephony etc.)
- Ability to work in a high-pressured demand environment and maintain composure in certain circumstances
- Ability to organize and prioritize work effectively daily
- Working technical knowledge of current protocols, operating systems, and standards
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation and OEM guides
- Ability to travel up to 10% (on an as needed basis) to our sister locations within FL such as Panama City, Pensacola, and Jacksonville
Additional desired experience and skills:
- Strong customer service orientation
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Good written, oral, and interpersonal communication skills
- Ability to conduct research into PC and software issues and products as required
- Ability to present ideas in business-friendly and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Team-oriented and skilled in working within a collaborative environment
If you are interested in supporting and working with passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
group id: 10118317
