Today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Fort Meade, MD (On-Site/Office)
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Required Skills
HS or GED AND 10 years experience
Bachelors AND 5 years experience
- Hardware
- Remote Assistance
- Remote Desktop
- IAT Level 1
- CompTIA A+ CE
- CompTIA Network+ CE
group id: 10119960
