SCITLS Power BI User Support

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies.

SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

At GDIT, people are our differentiator. As a SCITLS Power BI User Support, you will help ensure today is safe and tomorrow is smarter. Our work depends on a SCITLS Power BI User Support joining our team to support the users of Power BI platforms that serve USSTRATCOM. The SCITLS Power BI User Support will be a critical link in ensuring the effective operation of vital systems and facilitating the success of the SCITLS mission. This is an ONSITE day shift position at Offutt AFB, Sarpy County, Nebraska. On call work may be required.

HOW A SCITLS POWER BI USER SUPPORT WILL MAKE AN IMPACT

• Provides user support to assist system administrators.
• Creates and maintains the various collaboration solutions.
• Successfully responds to user requests for assistance via ServiceNow incidents.
• Collaborates on architecture upgrades and consolidations.
• Interfaces with internal and external program staff to provide access to program data via collaboration tools.
• Assists with external account requests and access issues.
• Analyzes user requests and incidents to determine level of complexity and the priority.
• Identifies and implements resolutions.

WHAT YOU'LL NEED TO SUCCEED

• Technical Training, Certification(s) or Degree and 1+ years of experience or equivalent years of experience
• Experience with Microsoft Power BI
• Must possess or be able to obtain one of the following certifications within 30 days of start: CompTia A+ -or- EC-Council Certified Network Defender (CND) -or- CompTia Network+ -or- CompTia Security+
• Must possess Active Top Secret Clearance with SCI eligibility
• US Citizenship required
• Experience providing support and assisting with issues for Microsoft Power BI
• Experience responding to and resolving incidents in the ServiceNow platform
• Proficiency in Power BI Desktop and DAX (Data Analysis Expressions) for calculated columns, measures, and KPIs
• Proficiency in Power Query (M Language) for data transformation and shaping
• Experience supporting Power BI users, including troubleshooting, onboarding, and training.
• Ability to collaborate with data engineers, analysts, and business stakeholders.
• Excellent communication skills for translating technical issues into clear, actionable guidance.
• Understanding of ETL Processes, data pipelines, and data integrity best practices
• Excellent analytical and problem-solving skills

NICE TO HAVE:

• Expertise in Power BI Service Administration
• Knowledge of Power BI tenant settings, workspaces, gateways, and dataflows
• Familiarity with Power BI REST APIs, PowerShell scripts, and admin APIs for automation and governance.
• Ability to manage Power BI licensing, security groups, and user access provisioning
• Integration of Power Automate with Power BI (alert-triggered workflows, dataset refresh automation)
• Proficient in building Power Automate flows for process automation
• Knowledge of data source connectivity, including on-prem and cloud-based sources (SQL Server, SharePoint, Azure, etc)
• Experience setting up and enforcing data governance, naming conventions, and workspace policies.
• Ability to provide subject-matter expertise to other administrators
• ITIL 4 Foundations certification
• Microsoft Certified SharePoint Administrator Associate certification
• Microsoft Teams Administrator Associate certification
• Microsoft Certified Power BI Data Analyst Associate certification

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements