Service Desk Technician

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
• Devices typically run Microsoft Windows 10 and are owned by US Space Force; utilized by a combination of on-site personnel at Los Angeles Air Force Base and remote users across the US.
• May answer queries by telephone and identify problems via monitoring of the Jira Service Management and DynaTrace portals.
• Fulfill requests and provide troubleshooting support to end-users regarding network and system infrastructure, associated applications, and devices.
• Records all work accomplished using Jira Service Management application.
• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Alerts management to recurring problems and patterns of problems.
• Ownership of incidents from end-to-end.

WHAT YOU'LL NEED TO SUCCEED:

• Positive customer service attitude.
• Detailed technical problem-solving approach.
• Excellent interpersonal communications skills.
• Physical strength to lift up to 50 pounds.
• Ability to walk between work sites as required.
• Preferred Skills: Jira Service Management and working with military organizations - preferably, Space Force.
• AA/AS, 3+ years' experience or related experience
• SECRET Security Clearance
• Information Assurance Level II Certification (Security+)
• Location: Onsite at LAAFB (Los Angeles, CA)
• Travel: Up to 10%

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Work Requirements