Today
Top Secret/SCI
Unspecified
Full Scope Polygraph
Columbia, MD (On-Site/Office)
Monitor ticket queue to ensure tickets are assigned, worked and resolved in accordance with defined Service Level Agreements (SLAs). Positions are shift-based work providing 12x5 coverage.
The level 1 ticket coordinator shall possess the following capabilities to perform the following routine tasks: Monitoring the queues and assigning tickets; verify correct routing of tickets and reroute incorrect tickets; Assign and prioritize tickets to support resources based on location and required skillset. Notify on-site resources of critical or high priority tickets; Coordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up; Maintain proper ticket status for all tickets within a defined queue; document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure.
Job Requirements
TS/SCI with Full Scope Polygraph
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
Travel
0 - 10%
EEOC
Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet - https://www.dol.gov/agencies/ofccp/posters
The level 1 ticket coordinator shall possess the following capabilities to perform the following routine tasks: Monitoring the queues and assigning tickets; verify correct routing of tickets and reroute incorrect tickets; Assign and prioritize tickets to support resources based on location and required skillset. Notify on-site resources of critical or high priority tickets; Coordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up; Maintain proper ticket status for all tickets within a defined queue; document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure.
Job Requirements
TS/SCI with Full Scope Polygraph
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
Travel
0 - 10%
EEOC
Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet - https://www.dol.gov/agencies/ofccp/posters
group id: 10490032
