Quality Assurance Manager II

Overview

Abacus Technology is seeking a Quality Assurance Manager to develop, implement, and maintain quality assurance (QA) standards and processes for telecommunications operations at Fort Bragg. This is a full-time position.

Responsibilities

• Review requirements and support the planning and design for telecommunications projects.
• Conduct site visits and inspect network installation and maintenance projects.
• Recommend improvements to meet DoD, Army, and industry best practices and standards.
• Develop and maintain quality assurance standards and processes for telecommunications deliverables.
• Conduct formal and informal reviews at pre-determined project milestones.
• Perform root cause analysis (RCA) to identify issues, track trends, and implement corrective actions.
• Manage quality improvement activities, including problem management, risk mitigation, and continuous process optimization.
• Prepare quality assurance reports, compliance documentation, and performance evaluations for leadership review.

Qualifications

3+ years experience in quality assurance for IT and telecommunications programs. Bachelor's degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be BICSI Technician certified. Experience conducting audits, root cause analysis, and corrective action planning. Proficient in developing QA metrics, tracking performance, and implementing process improvements. Able to conduct formal and informal reviews of project deliverables to ensure quality compliance. Proficient with quality management systems (QMS), risk assessments, and process auditing methodologies. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled