Today
Top Secret/SCI
Unspecified
Unspecified
Warrenton, VA (On-Site/Office)
Title: ServiceNow Business Analyst
Location: Warrentown, VA
Contract: Yes, 40 hours per week
Contact: Brian Merin; bmerin@Judge.com; 215-913-8857
PURPOSE: To analyze impacts of change, to connect data and communication between relevant groups and stakeholders and to properly capture requirements to help our clients become extraordinarily more successful than their industry peer
REQUIRED QUALIFICATIONS:
DUTIES/RESPONSIBILITIES:
Contact: Brian Merin; bmerin@Judge.com; 215-913-8857
Location: Warrentown, VA
Contract: Yes, 40 hours per week
Contact: Brian Merin; bmerin@Judge.com; 215-913-8857
PURPOSE: To analyze impacts of change, to connect data and communication between relevant groups and stakeholders and to properly capture requirements to help our clients become extraordinarily more successful than their industry peer
REQUIRED QUALIFICATIONS:
- TS/SCI Clearance
- 1-3 years of business analysis experience with ServiceNow.
- 1 year of ServiceNow ITSM implementation.
- Working knowledge and experience in enterprise software development methodologies in an Agile framework.
- Track record and proven ability to produce effective, innovative solutions on an enterprise scale.
- Solid knowledge of ServiceNow processes, approaches, methodologies, and development lifecycle.
- Exceptional verbal and written communication skills.
- Must be able to work with minimal supervision.
- Good interpersonal skills to work with different management levels with the ability to engage diplomatically with stakeholders and communicate changes that may not be aligned with the original expectations.
- Strong business acumen.
DUTIES/RESPONSIBILITIES:
- Perform in a client facing role eliciting requirements to digitally transform and modernize obsolete business processes.
- Translate IT Service Management requirements to a cross-functional team by breaking down the requirements into user stories.
- Work collaboratively with the project teams to gain an in-depth understanding of critical business requirements and solve complex problems.
- Support out of the box applications including Problem, Change, Incident, Service Portal, Service Catalog, CMDB, and Service Management.
- Develop innovative workflow solutions for strategic customer mission centric changes.
- Influence stakeholders to support business processes for improved outcomes.
- Lead agile ceremonies related to the software delivery lifecycle.
- Create or update documentation including business process maps, data dictionaries, security matrices, and burndown charts.
- Create user guides to transfer knowledge and procedures for applications when applicable.
- Other duties as necessary for meeting performance expectations and/or assigned to Employee from time to time by Intact.\\
Contact: Brian Merin; bmerin@Judge.com; 215-913-8857
group id: cxjudgpa
