Today
Top Secret
Unspecified
Unspecified
Security
Arlington, VA (On-Site/Office)
Description
SAIC is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations to support the DISA JSP Program.
Shift Schedule: Team A: 7 a.m.-7 p.m. Sunday -Tuesday and every other Wednesday. This will be full-time onsite work at the Pentagon.
Position Overview and Responsibilities:
Qualifications
Requirements:
SAIC is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations to support the DISA JSP Program.
Shift Schedule: Team A: 7 a.m.-7 p.m. Sunday -Tuesday and every other Wednesday. This will be full-time onsite work at the Pentagon.
Position Overview and Responsibilities:
- Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base
- Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements
- Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved
- Perform Administrator functions, including creation, modification, and deletion of accounts across various systems
- Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives
Qualifications
Requirements:
- Active TS clearance
- Active DoD 8140 IAT Level II cyber certification or better
- Minimum 3 Years' experience in Tier III Support operations. Years of experience will be accepted in lieu of a degree. A bachelor's degree is desired
- Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
- Hands on e xperience with Server Administrations including virtualization
- Commitment to adapting and adhering to best practices
- Attention to detail and professionalism
- Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS, ECGS, ITS, and MCS
- Hands-on experience with VMWare, SCOM, Aternity, ServiceNow (SNOW), Prism and Splunk
- Active DoD 8140 IAT Level III certification
- Bachelor's degree in Computer Science or related IT or technical field
group id: 10111346
