Today
Secret
Unspecified
Unspecified
IT - Support
Colorado Springs, CO (On-Site/Office)
ABOUT ALEUT FEDERAL
At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.
Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.
The Aleut Federal motto is "We are One" because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.
Aleut Federal is seeking a Customer Support Desk (CSD) Site Lead. The CSD Site Lead is motivated, organized and highly technical. The CSD Site Lead manages staff to ensure successful daily operations, high performance and productivity and customer satisfaction. The CSD Site Lead's main objective is to rapidly resolve technology issues that are reported via ServiceNow ticketing system or in-person.
Responsibilities:
- Manage day-to-day Help Desk functions and activities
- Manage the help desk ticketing system via the ServiceNow tool
- Manage high-level customer complaints and provide immediate resolution
- Provide oversight for Executive Communications support
- Provide oversight for VTC support activities
- Oversee issuance of IT equipment
- Oversee troubleshooting and installation of IT equipment
- Support VIP / Executive Staff site visits
- Support USSPACECOM exercises and schedule accordingly
- Ensure subordinates maintain required certifications
- Communicate employee expectations, conduct performance reviews, deliver performance evaluations, and follow the disciplinary process according to company policy
- Interview job candidates and provide leadership with feedback/recommendations
- Support HR with the onboarding process
- Perform safety inspections and ensure staff follows required procedures to prevent hazards
- Direct and mentor Service Desk Technicians and System Administrators assigned to CSD
- Engage relevant functional and technical teams for assistance when necessary
- Schedule personnel based on initiatives and prioritization
- Coordinate staff vacation schedules
- Cross-train staff to support specific roles and surge activities
- Cross-train staff with the ability to support Executive Comms, CSD, and Mobile Device Management functions
- Provide status reports, metrics and trending reports to the Current Operations Manager
- Ensure staff has proper access to areas within the facility
- Ensure staff follow corporate policies
Requirements:
- TS Security Clearance with eligibility for SCI
- Security+ (SEC+) Certification or equivalent
- At least three (3) years of government contracting or equivalent experience required
- Must have experience interacting with technical and business stakeholders
- Top-notch written and interpersonal skills
- Good client management skills
- Well-developed arbitration skills with the ability to remain impartial
- Ability to multi-task
Preferred:
- Experience with ServiceNow
- ITILv4 certification
- Project Management Professional (PMP) or Certified Associate Project Management (CAPM) certification a plus
- Proven experience in a managerial or supervisory role
- Bachelor's Degree from an accredited university in Information Technology, Computer Science or Management
Rate: $90K-$100K
This role will be posted until June 30th, 2025 or until filled. Aleut Federal will be accepting resumes until then.
Aleut offers the following benefits to eligible employees:
Health insurance
Dental/Vision insurance
Paid Time Off
Short- and Long-Term Disability
Life insurance
401k and match
Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
#CJ
#AAE
At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.
Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.
The Aleut Federal motto is "We are One" because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.
Aleut Federal is seeking a Customer Support Desk (CSD) Site Lead. The CSD Site Lead is motivated, organized and highly technical. The CSD Site Lead manages staff to ensure successful daily operations, high performance and productivity and customer satisfaction. The CSD Site Lead's main objective is to rapidly resolve technology issues that are reported via ServiceNow ticketing system or in-person.
Responsibilities:
- Manage day-to-day Help Desk functions and activities
- Manage the help desk ticketing system via the ServiceNow tool
- Manage high-level customer complaints and provide immediate resolution
- Provide oversight for Executive Communications support
- Provide oversight for VTC support activities
- Oversee issuance of IT equipment
- Oversee troubleshooting and installation of IT equipment
- Support VIP / Executive Staff site visits
- Support USSPACECOM exercises and schedule accordingly
- Ensure subordinates maintain required certifications
- Communicate employee expectations, conduct performance reviews, deliver performance evaluations, and follow the disciplinary process according to company policy
- Interview job candidates and provide leadership with feedback/recommendations
- Support HR with the onboarding process
- Perform safety inspections and ensure staff follows required procedures to prevent hazards
- Direct and mentor Service Desk Technicians and System Administrators assigned to CSD
- Engage relevant functional and technical teams for assistance when necessary
- Schedule personnel based on initiatives and prioritization
- Coordinate staff vacation schedules
- Cross-train staff to support specific roles and surge activities
- Cross-train staff with the ability to support Executive Comms, CSD, and Mobile Device Management functions
- Provide status reports, metrics and trending reports to the Current Operations Manager
- Ensure staff has proper access to areas within the facility
- Ensure staff follow corporate policies
Requirements:
- TS Security Clearance with eligibility for SCI
- Security+ (SEC+) Certification or equivalent
- At least three (3) years of government contracting or equivalent experience required
- Must have experience interacting with technical and business stakeholders
- Top-notch written and interpersonal skills
- Good client management skills
- Well-developed arbitration skills with the ability to remain impartial
- Ability to multi-task
Preferred:
- Experience with ServiceNow
- ITILv4 certification
- Project Management Professional (PMP) or Certified Associate Project Management (CAPM) certification a plus
- Proven experience in a managerial or supervisory role
- Bachelor's Degree from an accredited university in Information Technology, Computer Science or Management
Rate: $90K-$100K
This role will be posted until June 30th, 2025 or until filled. Aleut Federal will be accepting resumes until then.
Aleut offers the following benefits to eligible employees:
Health insurance
Dental/Vision insurance
Paid Time Off
Short- and Long-Term Disability
Life insurance
401k and match
Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
#CJ
#AAE
group id: 10228809
