Today
Secret
Unspecified
Unspecified
IT - Hardware
Colorado Springs, CO (On-Site/Office)
Description
Assist in facets of a continuous 24/7 Global Network Operations Center Communicate with the MDA GNOSC event team, the GNOSC Mission Support Team, and execute Server/Applications/Watch Officer duties in direct support of MDA events, exercises and war games Create, and respond to Remedy Incident Tickets, working with customers to resolve network communication issues Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Conduct IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Perform administration of Linux and Windows environments to include troubleshooting, break fix activities, the patching and remediation of servers, and system audit log reviews as required Provide for the operations and maintenance for complex application systems Provide support for a variety of software platforms in an Active Directory environment utilizing MS SQL Server 2016/2019 and Internet Information Service (IIS) 10 as well as other tools Conduct Battle Rhythm monitoring of applications Troubleshoot and resolve found application issues Resolve software conflicts, install, configure, patch, update Windows Server 2016/2019 application software, troubleshoot and resolve client-server and web application issues Install/configure IIS and web applications Troubleshoot and resolve issues for other applications technologies to include: RHEL, Apache, Tomcat, and others Apply DISA Security Technical Implementation Guides (STIGs) for web servers and websites Manage COTS, GOTS, and other developed software applications Coordinate with the GNOSC Watch Officers, Event Team and other GNOSC MST personnel on IT Incident Management requirements, to ensure proper site, service and application outages and/or degradations are effectively escalated, managed and resolved with full communication of status, plans, and actions by providing senior leadership and the Government customer the latest status through resolution Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and to work in concert with operations personnel, ensuring assets are identified and scheduled Provide post event recommendations such as "Lessons Learned" and "Hot Wash" inputs Coordinate with the GNOSC Manager, GNOSC Event Team Lead, and Watch Officers to meet service levels defined for the IT Services organization Coordinate with Change Management and other key leadership to ensure pre-defined service levels for the IT Services organization are achieved and to also provide insight into the impacts of the event posture Execute the job roles/responsibilities Provide guidance and lead troubleshooting in dynamic, time constrained scenarios to matrix staff, including network, systems, servers, and application engineers, in a geographically distributed enterprise Demonstrate excellent customer service skills and possess the ability to work with little supervision Demonstrate proficiency in developing comprehensive and detailed documentation Follow documented processes and procedures, and provide feedback to update as necessary Other duties as assigned
Requirements
Education/Training:
Experience:
Security:
Physical Requirements:
Benefits
Salary: $57,000 - 80,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
Assist in facets of a continuous 24/7 Global Network Operations Center Communicate with the MDA GNOSC event team, the GNOSC Mission Support Team, and execute Server/Applications/Watch Officer duties in direct support of MDA events, exercises and war games Create, and respond to Remedy Incident Tickets, working with customers to resolve network communication issues Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Conduct IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Perform administration of Linux and Windows environments to include troubleshooting, break fix activities, the patching and remediation of servers, and system audit log reviews as required Provide for the operations and maintenance for complex application systems Provide support for a variety of software platforms in an Active Directory environment utilizing MS SQL Server 2016/2019 and Internet Information Service (IIS) 10 as well as other tools Conduct Battle Rhythm monitoring of applications Troubleshoot and resolve found application issues Resolve software conflicts, install, configure, patch, update Windows Server 2016/2019 application software, troubleshoot and resolve client-server and web application issues Install/configure IIS and web applications Troubleshoot and resolve issues for other applications technologies to include: RHEL, Apache, Tomcat, and others Apply DISA Security Technical Implementation Guides (STIGs) for web servers and websites Manage COTS, GOTS, and other developed software applications Coordinate with the GNOSC Watch Officers, Event Team and other GNOSC MST personnel on IT Incident Management requirements, to ensure proper site, service and application outages and/or degradations are effectively escalated, managed and resolved with full communication of status, plans, and actions by providing senior leadership and the Government customer the latest status through resolution Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and to work in concert with operations personnel, ensuring assets are identified and scheduled Provide post event recommendations such as "Lessons Learned" and "Hot Wash" inputs Coordinate with the GNOSC Manager, GNOSC Event Team Lead, and Watch Officers to meet service levels defined for the IT Services organization Coordinate with Change Management and other key leadership to ensure pre-defined service levels for the IT Services organization are achieved and to also provide insight into the impacts of the event posture Execute the job roles/responsibilities Provide guidance and lead troubleshooting in dynamic, time constrained scenarios to matrix staff, including network, systems, servers, and application engineers, in a geographically distributed enterprise Demonstrate excellent customer service skills and possess the ability to work with little supervision Demonstrate proficiency in developing comprehensive and detailed documentation Follow documented processes and procedures, and provide feedback to update as necessary Other duties as assigned
Requirements
Education/Training:
- High School Diploma required
- Active DoD 8570 IAT II certification (i.e. Security+) or higher required
Experience:
- 2+ years of directly related experience required
- Experience with Remedy Ticketing System preferred
- Experience with metrics-based IT Operations and Maintenance preferred
- Experience with Windows Server 2016/2019 and Linux preferred
- • Experience with complex application systems, PowerShell, RHEL, IIS, Apache, Tomcat preferred
Security:
- Must be a US citizen
- Candidate must be in possession of a minimum DoD issued Secret Clearance
Physical Requirements:
- Able to occasionally reach with hands and arms
- Prolonged periods of computer screen use, while sitting or standing at a desk
- Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
- Able to safely lift and carry up to 20 pounds at a time
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Salary: $57,000 - 80,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
group id: 10290392
