Service Management Office Lead

Job Number: R0220621

Service Management Office Lead

The Opportunity:

We are looking for a strategic and results-driven Service Management Office ( SMO ) Lead to oversee the implementation, management, and continuous improvement of IT service management ( ITSM ) practices across the organization. This role involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence. The SMO Lead will play a critical role in driving IT service efficiency, governance, and value delivery.

On our team, you'll be defining the vision, strategy, and roadmap for the SMO in alignment with organizational goals, identifying opportunities for continuous improvement, and collaborating with IT and business leaders to ensure service alignment and value delivery.

Join us. The world can't wait.

You Have:

• 8+ years of experience in IT service management
• 5+ years of experience with ITSM tools such as ServiceNow or JIRA Management
• 5+ years of experience designing and implementing service management strategies
• 5+ years of experience monitoring and measuring performance against SLAs and KPIs
• 3+ years of experience in a leadership role
• Secret clearance
• Bachelor's degree

Nice If You Have:

• Knowledge of ITIL, Agile, and DevOps methodologies
• Ability to prioritize effectively in a dynamic environment
• Ability to take a customer-centric approach to IT service delivery and support
• Ability to display a collaborative mindset with a focus on driving cross-functional alignment
• Possession of excellent analytical and decision-making skills with a focus on continuous improvement
• Possession of excellent organizational skills
• PMP Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.