Administrative Support Assistant

Duties

Reception and Information and Referral (I&R) Services:

• Receive telephone calls, greet customers, and ascertains the nature of the calls or visits. Based upon knowledge of the organization and its programs and operations, refers calls and visitors to appropriate staff or office. Answers substantive requests for information which can be provided based on information from records and files or personal knowledge of services available.
• Maintain database with walk-in, call-in client statistics and provide data for monthly, quarterly, etc., reports. Maintains and inputs a statistical record of contacts in a timely manner. Maintains an updated and detailed information database of programs, services, and activities available on instillation and in the local community which support and enrich the quality of life for individuals and families.
• Responds to questions by clarifying needs through appropriate questions and comments designed to develop necessary facts and by developing responses/solutions based on employee's knowledge and experience in problem solving.
• Conducts follow-up to ensure inquirers needs are met, either by the employee and/or other offices/agencies to whom the inquirer was referred. Maintains detailed records regarding feedback in order to evaluate the effectiveness of referrals and assistance provided.

Administrative Support:

• Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Composes correspondence and other materials of a non-technical nature. Consolidates and finalizes information for various reports in accordance with established procedures. Based on knowledge of substantive programs of the organization, gathers and summarizes information from files and documents for supervisor's use in responding to inquiries, recognizing which information is or is not relevant to issue at hand.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Screens incoming mail to identify what needs to be brough to the attention of the supervisor, referred to appropriate staff, reroute to other organizations/offices, or handled personally.
• Maintains staff calendars, coordinates meeting arrangements, and schedules meetings and/or conferences. Schedules appointments and meetings without prior approval in accordance with policies and priorities and coordinates with the staff as necessary. Independently notes and follows up on commitments made at meetings and conference by staff members.
• Updates trackers and/or suspense filed for unclassified document control as required.
• Prepares and logs Requisitions for office supplies, printing support, and related materials and services.
• Uses multiple office automation software with varied functions to produce a wide range of documents that often require complete formats such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets.
• Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another.

Performs other duties as assigned.

Requirements

Conditions of Employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment to include passing all applicable records and background check.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer

Qualifications

• Knowledge of the policies, regulations, procedures and reporting requirements governing the programs of the FFSP. Knowledge of the FFSP mission, functions, and programs.
• Knowledge of the military lifestyle, the unique challenges faced by service members and their families and the array of services available to address these issues.
• Knowledge of the field of human services including military and community-based human service agencies, services, programs, etc. Knowledge of federal, state, and community social service agencies or organizations and their human service programs, policies, practices, and interrelationships.
• Skill in communicating with clients to obtain factual information and explain regulations and agency procedure and other organizations involved. Skill in drawing out and organizing relevant information from persons who are often unaware of legal and procedural requirements.
• Understanding duties, priorities, commitments, policies, and program goals of the organizations sufficient to perform non-routine assignments.
• Proficiency in grammar, spelling, punctuation, and format to prepare and edit written correspondence and reports. Knowledge of extensive rules, procedure, operations, functions, and commitments applied to administrative assignments to screen calls and visitors; maintain multiple calendars; prepare, review, and edit documents; locate and assemble information for various reports; maintain files/records, and to plan and prepare travel arrangements.
• Knowledge of various office automation software to produce a wide range of documents that often require complete formats.

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities.

Required Documents

The following documents are required at the time of application:

• Resume
• Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

NRNW NAF HRO

Email cnrnwn9nafhr@us.navy.mil

Address NAVBASE Kitsap Bremerton
1103 Hunley RD
Bldg 94
Silverdale, WA 98315
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request