Health Application Services Program Officer (O-5 Billet) Non-Sup

Duties

DUTIES AND RESPONSIBILITIES:

1. Design and implement training programs, materials, and workflows to support EHR and operational readiness; Support go-live and post-implementation training efforts during system upgrades or new features.
2. Deliver instructor-led training (in person or virtual) and coordinate the deployment of digital learning tools such as computer-based trainings (CBTs), recorded webinars to support scalable training across all IHSC facilities.
3. Lead the development and delivery of training and support for facility level superusers to serve as local resources during system rollouts, training initiatives, and EHR updates; regularly meet with superusers to gather insights on what is working well and where additional support or adjustments may be needed.
4. Coordinate with subject matter experts (e.g., clinical informaticist, HASO program officers) to ensure training reflects accurate workflows and policies.
5. Lead training needs assessments by identifying gaps in knowledge across different user types and delivering training approaches that match the needs of various staff roles, such as nurses, providers, pharmacists, and administrative staff.
6. Maintain and update training documentation, quick reference guides, and user guides, including collaboration with contractors when applicable.
7. Participate in program planning meetings and support operational projects by contributing to implementation efforts, training coordination, and change management activities related to training and system use.
8. Collaborate with IHSC staff and program stakeholders to ensure training efforts are informed by frontline perspectives, promote awareness of training opportunities, and support successful adoption of new tools and workflows.
9. Ensure timely and effective delivery of communication to staff during system changes, rollouts, or training initiatives, including coordination with appropriate units and contractors to support consistent messaging.
10. Host or support brown bag sessions, webinars, and/or Q&A forums to reinforce communication and engagement across IHSC, with a focus on scalable, recorded, and topic driven formats.
11. Support User Acceptance Testing (UAT) for new EHR features and oversee clinical and EHR-related training via IHSC's platform, ensuring all content reflects current clinical best practices.
12. Support the review and revision of EHR templates, Smart Forms, Order Sets, Clinical Decision Support Systems (CDSS), and Provider Alerts to ensure alignment with training efforts and user understanding.
13. Provide input for EHR enhancements and support the development of governance documents, such as the Performance Work Statement and Quality Assurance Surveillance Plan, for upcoming IHSC projects.
14. Other duties and responsibilities as assigned.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
• Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.

Qualifications

COMPETENCIES:

1. Leadership Skills.
   
2. Ability to work independently with minimal supervision.
   
3. Demonstrates strong organizational and time management skills.
   
4. Demonstrates exceptional problem solving, judgment and decision-making skills.
   
5. Excellent interpersonal skills and flexibility.
   
6. Cultural competencies related to detention health care and a diverse work environment.
   
7. Strong mature oral/written communication skills.
   
8. Integrity, honesty, and strong ethical compass.
   

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

1. Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field such as nursing, pharmacy, advanced practice provider.
2. Familiarity with EHR systems and healthcare workflows.
3. Minimum 3 years of experience developing and delivering training in a healthcare or health IT setting.
4. Experience creating user guides, training materials, or e-learning content.
5. Strong presentation and communication skills with the ability to tailor content to various audiences.
6. Ability to manage multiple priorities and collaborate across teams.
7. For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs.

PREFERRED QUALIFICATIONS
1. Experience supporting training during a system rollout or EHR upgrade.
2. Familiarity with the structure and function of various government levels, specifically regarding healthcare information communication and compliance.
3. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements.
4. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues.
5. Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote.

Additional information

The incumbent will lead the development, coordination, and delivery of training initiatives related to the IHSC Electronic Health Record (EHR) system and other program functions. This role will ensure IHSC staff are properly prepared to use system tools and processes effectively. In addition, to leading training efforts, the position will contribute to broader program operations, including communication, stakeholder engagement, and implementation support.

IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees including, U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE aliens at 18 detention facilities throughout the country and manages the provision of off-site medical care for aliens housed in approximately 128 additional non-IHSC facilities. The ICE alien population is approximately 28,000 aliens daily, with an average length of stay of approximately 30 days, and over 270,000 aliens annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.

SUPERVISORY CONTROLS:
The incumbent reports directly to the Supervisory Lead, Health Application Services Office within the Information Management Section of the Health Information and Technology Unit.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Required Documents

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:

U. S. Public Health Service Officers

1. Cover Letter/Letter of Interest.
2. Degrees. (Place under "Diploma/GED")
3. Professional license. (If applicable)
4. Additional professional certificates. (If applicable)
5. Three professional references. (i.e., name, title and contact information)
6. Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "Resume")
   • You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
7. A copy of your Certificate of Investigation (located in your eOPF).
8. *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
9. For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
10. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

New Call to Active Duty

1. Cover letter/Letter of Interest. Please include location preference here.
2. Degrees. (Place under "Diploma/GED")
3. Professional license. (If applicable)
4. Additional professional certificates. (If applicable)
5. Three professional references (i.e., name, title, and contact information)
6. CV - e.g., relevant experience, education, training. (Place under "Resume")
7. U.S. Public Health Service - Appointment Board Decision Letter/Email.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2025.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status , and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email IHSCrecruiting@ice.dhs.gov

Address ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment .

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request