VTC Technician

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, VTC Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.

Job description

The VTC Technician requires excellent problem-solving and customer service skills, as well as thorough knowledge of VTC hardware, software and network connections. The VTC Technician must have expertise in scheduling VTC sessions in VTC bridges, as well as hands-on experience with debugging the interoperation of VTC bridges and end points.

Duties and Responsibilities:

• Install, configure, manage, maintain, operate, and defend common area VTC equipment, including day-to-day setup, scheduling, and monitoring.
• Schedule, coordinate, and administer multiple simultaneous VTC sessions.
• Provide dedicated support to VTCs attended by Very Important Persons (VIPs).
• Recommend upgrades to VTC systems.
• Provide version control and provisioning via a Telepresence Management Suite (TMS) for VTC CODECs.
• Install flat panel displays, room based VTC endpoints, projectors, and A/V equipment.
• Resolve issues down to the equipment level (black box).
• Manage, maintain, and post a daily MSL and shift change procedures.
• Schedule, configure, and connect users to DISA GVS and DVS conferences.
• Train designated personnel on the operation of VTC equipment.
• Potential to work shifts during exercises.

Required Qualifications:

• A DoD TS/SCI clearance
• DoDD 8570.01-M IAT II is required
• At least four years of experience supporting and troubleshooting AV/VTCs equipment in Government environment, as well as troubleshooting and fixing AV/VTC hardware and software.

Preferred Qualifications:

• AVIXA's CTS certification
• Specialized Certifications for a specific systems used (e.g., Cisco, Polycom)

Education:

• High School Diploma with 6 years of experience OR AA + 4 yrs of experience OR BS + 2 years of experience OR MS + 0 years of experience

Clearance:

• Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.