Remedy Architect

TIAG is seeking an experienced Remedy Architect to provide expert-level support for a government customer in managing and enhancing BMC Remedy-based IT Service Management (ITSM) systems.

This role involves leading system architecture design, integration, development, and configuration management activities across a complex enterprise environment. The Remedy Architect will work closely with stakeholders, users, and developers to ensure the effective deployment and sustainment of mission-critical service support tools.

This position is currently 100% remote and requires an active Secret clearance to be considered.

Responsibilities include:

• Lead the architecture, design, and integration of BMC Remedy/AIM systems to support government program operations.
• Provide oversight for system development, configuration management (CM), implementation planning, and sustainment.
• Conduct requirements analysis, develop technical specifications, and manage enhancements to Remedy-based systems.
• Support integration of Remedy with third-party tools and web applications; develop automated reports and custom workflows.
• Coordinate with production and development teams to troubleshoot issues, manage bug reports, and test system upgrades.
• Facilitate and support user training, documentation development, and onboarding activities for system users.
• Manage asset data standardization, audits, and configuration policies aligned with government standards.
• Maintain source code using tools like GIT/Subversion; implement secure coding best practices and software version control.
• Support Agile/Scrum development processes, including backlog management, sprint planning, and release coordination.
• Ensure compliance with DoD, Navy, and agency-specific security, development, and documentation standards.
• Consider overall project design including cost, schedule, and social issues that may be associated with a project.
• Support corporate business proposals, oral presentations, and color reviews as required.
• Mentor growing technical team members and conduct performance evaluations.

Required Experience:

• Bachelor's degree in Engineering or related degree. Master's degree highly preferred.
• Ten (10) years with Master's or 14+ years of experience with a Bachelor's degree of IT professional experience overseeing the creation of hybrid software, web and hardware products from initial specifications to final rollout and maintenance.
• Demonstrated experience integrating various network operating systems, application programs and hardware devices through system specification, design, coding, testing and maintenance support.
• Demonstrated experience as a task lead/manager
• IAT Level 2 certification.
• U.S. Citizen with an active DoD Secret clearance.
• Strong written and oral communication skills.

Desired Skills/Qualifications

• Experience supporting Navy or DoD programs
• Certifications in ITIL, BMC Remedy, Agile, or related disciplines
• Experience with mobile application integration (e.g., MRT) and automated data processing tools

TIAG is a federal contractor and an equal opportunity and affirmative action employer that does not discriminate and employment decisions shall be based solely on merit and without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified individuals with disabilities and protected veterans.

Pay Range: $140,000 - $160,000 per year