Senior Continuous Service Improvement (CSI) Lead

Tyto Athene is searching for a Senior Continuous Service Improvement (CSI) Lead to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

Responsibilities:

• Drives continuous improvement of operational processes, services, and capabilities
• Identifies inefficiencies, developing strategies for improvement, and aligns service quality with mission goals
• Leads efforts to identify and analyze areas for improvement in operational processes and service delivery
• Develops and implements strategies to enhance efficiency, reduce waste, and improve overall service quality
• Utilizes performance metrics, analytics, and feedback to identify service gaps and recommend solutions
• Applies data-driven insights to improve operational outcomes and reduce inefficiencies
• Works closely with stakeholders to define service needs and objectives
• Facilitates cross-functional collaboration to ensure continuous improvement efforts align with mission goals
• Identifies root causes of service issues and develops solutions to address them
• Provides actionable recommendations to prevent recurring problems and service disruptions
• Establishes and promotes a culture of continuous improvement within the organization
• Provides guidance on best practices, training, and tools to support ongoing service enhancements

Qualifications

Required:

• Bachelor 's degree in Information Technology , Business, or re lated field
• 10+ years of experience in IT service management or related field
• Stong knowledge of ITIL v3/v4 and foundations certification
• Experience analyzing service data and implementing process improvements
• Excellent facilitation, communication, and stakeholder management skills
• Familiarity with service management tools such as ServiceNow

Desired:

• Master 's degree in related field
• Lean Six Sigma certification or experience in process optimization
• Project Management Professional certification
• Scrum certification
• Expe rience sup porting federal or DoD IT environments
• Strong documentation and technical writing skills

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE

Location:

• Doral, Florida

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.