Portal Administrator - Journeyman

Tyto Athene is searching for a Portal Administrator - Journeyman to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

Responsibilities:

• Leads the setup and configuration of the Portal according to its requirements
• Customizes forms, fields, workflows, and reports based on organizational needs
• Manages user accounts, roles, and security groups, making sure users have appropriate system access
• Oversees the management of permissions for accessing various modules and functionalities within the Portal
• Leads the input, maintenance, and accuracy of data within the Portal, including asset records, work orders, and inventory
• Handles regular maintenance tasks, applies patches, and manages upgrades to keep the Portal software current and secure
• Provides user training and ongoing support, resolving issues as they arise
• Develops training materials, conducts sessions, and supports end-users
• Creates reports and dashboards to provide insights into asset management and maintenance activities
• Monitors system performance, identifies issues, and applies optimizations to improve efficiency and functionality
• Regularly backs up data and helps implement disaster recovery plans to reduce downtime in case of system failures
• Adheres to relevant regulations and security standards, manages audits, and handles data privacy measures
• Provides elevated technical support for developed applications and coordinates the resolution of trouble tickets. Applies STIGs and updates accreditation packages as required

Qualifications

Required:

• Associate's degree in Information Systems , Computer Science, or a related field
• 4-9 years of experience administering enterprise portals or content management systems
• Familiarity with portal platforms such as SharePoint (on-prem or Online ), ServiceNow, or similar tools
• Understanding of web technologies, content lifecycle management, and access control models
• Strong attention to detail and ability to manage multiple site collections and libraries
• Ability to support end-users and explain technical concepts clearly to non-technical audiences

Desired:

• Bachelor's degree in a related field
• Experience supporting DoD or federal agency environments
• Working knowledge of scripting languages such as PowerShell
• Familiarity with Agile methodologies or ITIL practices for service management
• SharePoint Associate-level certification or equivalent
• ITIL v4 Foundations certification or higher

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE

Location:

• Doral, Florida

Travel:

• Travel may be required based on operational requirements

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.