Today
Top Secret
Unspecified
Unspecified
IT - Support
Washington, DC (On-Site/Office)
Zachary Piper Solutions is seeking a Senior Service Desk Specialist to join a DOE program supporting the National Nuclear Security Agency on-site in Washington, DC . The Senior Service Desk Specialist will provide advanced technical support, resolve escalated issues, and ensure the stability and security of end-user systems and services across mission-critical environments.
Responsibilities of the Senior Service Desk Specialist include:
• Troubleshoot and resolve complex hardware, software, and network issues escalated from Tier 1 and Tier 2 support teams
• Perform root cause analysis, implement long-term solutions, and document resolutions for recurring problems
• Use Change Management Processes to execute system and application updates and configurations
• Manage and resolve tickets using BMC Remedy
• Provide technical guidance and mentorship to junior help desk staff and ensure compliance with DOE IT policies and procedures
Qualifications for Senior Service Desk Specialist include:
• 5+ years of IT experience in Help Desk Support, Systems Administration, and Troubleshooting
• Experience supporting Tier III or advanced diagnostics and assisting junior level analysts
• Active Top Secret Clearance or DOE Q Clearance
Compensation for the Senior Service Desk Specialist include:
• Salary Range: $80,000-105,000 Depending on Experience
• Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, Vision, 401k, sick leave as required by law
Keywords: tier 3, tier iii, help desk, helpdesk, help-desk, IT support, technical support, service desk, escalation, advanced troubleshooting, BMC Remedy, incident management, problem management, ticketing, active directory, windows, Microsoft, systems, software, network, hardware, VPN, SCCM, Office 365, O365, Outlook, DOE, Department of Energy, security clearance, secret, IAT II, Security+, CySA+, CCNA, NNSA, federal IT, government IT, Washington DC, onsite, desktop support, system administration, endpoint management, configuration, compliance, escalation support, Remedy, ITSM, service management
#LI-MZ1
#LI-Onsite
Responsibilities of the Senior Service Desk Specialist include:
• Troubleshoot and resolve complex hardware, software, and network issues escalated from Tier 1 and Tier 2 support teams
• Perform root cause analysis, implement long-term solutions, and document resolutions for recurring problems
• Use Change Management Processes to execute system and application updates and configurations
• Manage and resolve tickets using BMC Remedy
• Provide technical guidance and mentorship to junior help desk staff and ensure compliance with DOE IT policies and procedures
Qualifications for Senior Service Desk Specialist include:
• 5+ years of IT experience in Help Desk Support, Systems Administration, and Troubleshooting
• Experience supporting Tier III or advanced diagnostics and assisting junior level analysts
• Active Top Secret Clearance or DOE Q Clearance
Compensation for the Senior Service Desk Specialist include:
• Salary Range: $80,000-105,000 Depending on Experience
• Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, Vision, 401k, sick leave as required by law
Keywords: tier 3, tier iii, help desk, helpdesk, help-desk, IT support, technical support, service desk, escalation, advanced troubleshooting, BMC Remedy, incident management, problem management, ticketing, active directory, windows, Microsoft, systems, software, network, hardware, VPN, SCCM, Office 365, O365, Outlook, DOE, Department of Energy, security clearance, secret, IAT II, Security+, CySA+, CCNA, NNSA, federal IT, government IT, Washington DC, onsite, desktop support, system administration, endpoint management, configuration, compliance, escalation support, Remedy, ITSM, service management
#LI-MZ1
#LI-Onsite
group id: 10430981
