Unified Communications Engineer

Zachary Piper Solutions is currently seeking a Unified Communications (UC) Engineer to support the Defense Intelligence Agency, on-site in multiple locations . The UC Engineer will be responsible for leading the design, deployment, and maintenance of secure voice and video communications systems across multiple classified environments.

Clearance Level: Active TS with SCI eligibility

Available Locations:

• Washington, DC
• Norfolk, VA
• Charlottesville, VA
• Doral, FL
• Memphis, TN
• Honolulu, HI

Responsibilities for the UC Engineer include:

• Lead UC implementation, installation, and technical refresh projects across classified environments
• Design, deploy, and maintain UC solutions including VoIP, SIP, and cloud-based platforms
• Perform system upgrades and apply IAVA patches to Cisco Unified Communications Manager (CUCM) and IOS
• Troubleshoot system failures, accessibility issues, and degraded performance
• Collaborate with vendors, service providers, and internal IT/security teams to ensure seamless UC operations
• Draft and maintain Standard Operating Procedures (SOPs) and knowledge base articles
• Monitor UC system performance and manage UC-related tickets through resolution
• Conduct root cause analysis and implement corrective actions
• Apply security protocols and ensure compliance with NIST, DoD guidelines, and STIGs
• Configure and manage UC monitoring systems to ensure service availability
• Mentor junior staff and provide technical leadership in UC engineering efforts
• Participate in project management for major upgrades and modernization initiatives

Qualifications for the UC Engineer include:

• IAT Level II certification (e.g., Security+ CE, CCNA Security)
• CCNA and ITIL v4 Foundations
• Experience requirements (one of the following):
  • High School/GED + 9 years
  • Associate's degree + 7 years
  • Bachelor's degree + 5 years
  • Master's degree + 3 years
• Demonstrated experience with Cisco UC technologies, including CUCM
• Experience in network administration and UC operations
• Strong troubleshooting, documentation, and communication skills
• Must be eligible to work in the United States and obtain and maintain an Active U.S Government Top Secret with SCI eligibility with willingness and ability to obtain a CI Poly.

Compensation for the UC Engineer include:

• Salary Range: $140,000 - $160,000 *depending on experience and location*
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave if required by law, and Holidays

This job is open for applications on 7/31/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Unified Communications, Cisco CUCM, VoIP, SIP, IAVA patching, IOS upgrades, TS/SCI, CI polygraph, UC monitoring, SOPs, ticket resolution, modernization, IAT II, federal contracts, network engineering, UC implementation, NIST, STIGs

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