Today
Top Secret
Unspecified
Polygraph
Chantilly, VA (On-Site/Office)
Seize your opportunity to make a personal impact as a Technical Support Specialist supporting our customer. GDIT is your place to make meaningful contributions to challenging projects, build your skills and grow a rewarding career.
At GDIT, people are our differentiator. As a Technical Support Specialist, you will help ensure the mission is never interrupted. Our work depends on a Technical Support Specialist joining our team to provide software application support and technical savvy to solve complex IT issues while delivering outstanding customer service.
HOW A TECHNICAL SUPPORT SPECIALIST WILL MAKE AN IMPACT
WHAT YOU'LL NEED TO SUCCEED:
GDIT IS YOUR PLACE:
#GDITCareers
#JET
#GDITEnhanced2025
Work Requirements
At GDIT, people are our differentiator. As a Technical Support Specialist, you will help ensure the mission is never interrupted. Our work depends on a Technical Support Specialist joining our team to provide software application support and technical savvy to solve complex IT issues while delivering outstanding customer service.
HOW A TECHNICAL SUPPORT SPECIALIST WILL MAKE AN IMPACT
- Use your a working knowledge of office automation products, web browsers, databases, and workflow applications, to contribute to our team.
- Be an active member of an Agile development team, attending daily scrum meetings, participating in Agile ceremonies, and supporting a set of highly viable and mission enabling software applications
- Become an advanced user of the Finance and Travel applications supported by the customer organization.
- Serve as the first point of contact for customers seeking technical assistance with the custom web applications.
- Capable of determining the best solution based on the issue and details provided in a user's written request.
- Collaborate closely with the development team and business subject matter experts to resolve user issues/requests.
- Direct unresolved issues to the next level of support personnel.
- Manage time wisely to adjust to a fluctuating volume of help requests.
- Provide accurate information for supported products or services.
- Record events, problems, status information, and resolutions in the help desk system.
- Potentially, surge to assist with manual testing requirements of new applications releases and document results in Jira.
- Follow-up with customers and update status information.
- Share feedback and suggestions from customers with the appropriate team members.
- Identify and suggest possible improvements on procedures.
- Assist in creating/maintaining system support documentation, such as 'Frequently Asked Questions' (FAQs) and user guides.
WHAT YOU'LL NEED TO SUCCEED:
- Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Experience: 5+ years supporting software applications
- Required skills:
- Strong customer service skills
- Advanced experience with multiple web browsers
- End user technical support skills
- Documented experience performing remote troubleshooting through diagnostic techniques and pertinent questions
- Effective writing skills
- Effective time management skills
- Excellent communication, problem-solving, and analytical skills
- Security Clearance Level: Top Secret/SCI with Polygraph
- Desired skills & qualifications:
- Experience with customer support systems, like Remedy or ServiceNow
- Experience with the customer's ESMT or ESP systems
- Experience with an Agile development methodology
- Experience with Jira and Confluence
- Knowledge of financial systems
- Experience in manually testing web applications
- Location: Chantilly, VA on customer site
- Hours: Contract Core hours 9-3
- US Citizenship Required
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#GDITCareers
#JET
#GDITEnhanced2025
Work Requirements
group id: 90979310
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