Field Service Technician - Journeyman

Tyto Athene is searching for a Field Service Technician - Journeyman to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

Responsibilities:

• Supports DAO SOUTHCOM IT operations, including, training, transport services, land mobile radio, SATCOM, troubleshooting and logistics services
• Manages warehouse operations and physical IT assets, tracking and storing equipment appropriately
• Oversees personnel security and coordinates compliance with USSOUTHCOM security policies and procedures
• Manages the U.S. Department of State (DoS) diplomatic pouch system, coordinating deliveries and shipments
• Supports special event services and coordinates logistics for high-priority operations
• Provides country/location-specific services within the USSOUTHCOM Area of Responsibility (AOR)
• Coordinates physical security services for IT assets, security logs, and related infrastructure
• Deploys, installs, configures, and maintains IT hardware, software, and network systems in support of field operations
• Provides Tier I/II technical support for deployed users and mission systems
• Performs diagnostics and corrective maintenance on laptops, servers, switches, radios, and other fielded systems
• Coordinates with engineering teams to escalate and resolve complex technical issues
• Documents system configurations, maintenance actions, and service calls per program standards
• Supports system upgrades, patching, and integration efforts during deployments
• Maintains accountability and tracking of deployed equipment and assets
• Adheres to security, safety, and operational procedures during travel and deployment

Qualifications

Required:

• Associate's degree in Information Technology , Electronics or related filed
• 4-9 years of experience in IT field services or electronics maintenance
• Ability and willingness to travel more than 51% of the time to CONUS and OCONUS locations including austure environments
• Experience with hardware and software installation, diagnostics, and repair
• Basic networking knowledge (TCP/IP, switches , routers, VLANs)
• Strong problem-solving and communication skills
• U.S. Passport and the ability to obtain deployment s clearances and medical requirements

Desired:

• Bachelor's degree in related field
• Experience supporting tactical or deployable systems in military environments
• Familiarity with SATCOM, radio systems, or ruggedized IT equipment
• Former military or defense contractor experience
• Familiarity with DoD NATO standards for system deployment
• CompTIA A+ certification
• CompTIA A+ certification

Clearance:

• TS/SCI clearance required

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE

Location:

• Doral, Florida

Travel:

• Travel may be required based on operational requirements

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.