Program Manager - Technology Services

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Program Manager - Technology Services for a Full-Time position.

Overview:

The Program Manager will lead planning, coordination, and execution of technology service delivery projects including enterprise PC lifecycle deployments, mass surplus events, and Tiered technical support programs. The role demands a hands-on leader who drives results through disciplined application of project management methodologies (PMBOK, ITIL v4), technical acumen, and team leadership. The PM will ensure alignment to performance standards, compliance with security protocols, and effective collaboration with government stakeholders.

Key Responsibilities:

• Own the full project lifecycle for technology refresh, logistics, surplus, and support programs, ensuring milestones, budgets, and quality expectations are met.
• Develop and maintain integrated project plans, schedules, resource forecasts, and communication matrices.
• Direct and coordinate a cross-functional delivery team of technicians, leads, and subcontractors across multiple locations, including remote and on-site staff.
• Serve as the primary liaison with the client (e.g., OCIO, COR/ACOR, CAO Business Units) to track performance, escalate issues, and deliver value-added reporting.
• Oversee asset management, imaging workflows, secure inventory storage, shipping/receiving, and end-user deployment.
• Lead planning and execution of surge events (e.g., Congressional Transition) by scaling resources within 30 days, as required.
• Implement and improve ITIL v4-aligned service management processes (Incident, Change, Asset, Configuration).
• Ensure cybersecurity standards, physical inventory control, and media sanitization protocols are rigorously applied.
• Provide written weekly and monthly performance reports and lead executive-level status meetings.

Minimum Qualifications:

• PMP certification (active, from PMI) required.
• ITIL v4 Foundation certification required.
• Bachelor's degree in IT, Management, or related field (or equivalent professional experience).
• 7+ years of experience managing large-scale IT deployments or support operations in a federal or DOD environment.
• Demonstrated ability to lead distributed teams across Tier 1, 2, and 3 support levels.
• Experience coordinating secure IT asset handling: loading dock logistics, barcode tracking, and disposal.
• Proficiency in Microsoft Project, Excel, Teams, and SharePoint.
• Familiarity with government contracting environments, preferably in a Congressional, Legislative Branch, or Civilian Agency context.

Desired Qualifications:

• Experience supporting systems in accordance with NIST RMF and House Information Security Policies.
• Strong understanding of MDM platforms (e.g., Intune, JAMF, Workspace ONE).
• Experience managing against formal SLAs and QASP frameworks.
• Strong written and verbal communication skills, especially for executive briefings and escalation handling.

Physical Requirements:

• Must be able to lift and move equipment up to 50 lbs.
• Onsite presence in Washington, D.C. as required; some travel may be needed for district office support.
  
  

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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