Today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Hanover, MD (On-Site/Office)
ManTech seeks a highly motivated and customer-focused Cloud Desktop Support Specialist to join our team in Hanover, MD. Our team delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions in defense of our Nation. This effort supports the Enterprise Infrastructure Services (EIS) organization, which oversees MPO's Enterprise Information Technology (EIT)-the backbone platform for all enterprise users.
Responsibilities include, but are not limited to
Minimum Qualifications
Preferred Qualification
Clearance Requirements:
Physical Requirements:
Responsibilities include, but are not limited to
- Provide Tier I/II technical support, adhering to established guidelines for the delivery and management of cloud-based resources.
- Offer comprehensive support for the implementation, troubleshooting, and maintenance of customer resources, both cloud-based and local.
- Serve as the primary technical point of contact for users, escalating complex issues to the Tier 2 and 3 teams as necessary.
- Maintain currency of relevant documentation, actively updating Wiki and SharePoint knowledge bases with new information and solutions.
- Monitor and respond promptly to inquiries and issues in designated chat rooms.
Minimum Qualifications
- Zero (0) years of direct experience required, provided the candidate possesses an entry-level cloud certification.
- A Bachelor's degree in a related technical discipline from an accredited college or university is required
- Must be exceptionally customer-service focused and highly responsive to user needs.
- Must hold an IAT II certification (e.g., Security+ or equivalent); candidates will have 60 days from program start to obtain it
- Must possess an entry-level cloud certification from one of the following providers:
- Azure (e.g., Azure Fundamentals)
- AWS (e.g., AWS Cloud Practitioner)
- OpenStack (relevant entry-level certifications)
Preferred Qualification
- Demonstrate strong interpersonal skills, fostering positive interactions with users and team members.
- Possess excellent written and verbal communication skills, capable of explaining technical concepts clearly.
- Be responsible for drafting clear and concise documentation, including FAQs and internal knowledge articles, to empower users and streamline support processes.
- Prior help desk or customer experience
Clearance Requirements:
- Must possess and maintain a current/active TS/SCI clearance with Polygraph
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time
- Occasionally moves about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, including delivering presentations. Must be able to exchange accurate information in these situations
group id: RTX14564a
ManTech Corporate Capabilities
