Summary:
The ServiceNow Project Manager will be responsible for the overall management of all ServiceNow Projects. The candidate develops and/or oversees plans for automated data processing systems from project inception to close-out. As a ServiceNow Project Manager analyzes information to be processed. This person defines and analyzes problems and develop Project Initiation Phase to Project Closeout.
The Project Manager will work closely with the Program Manager to discuss Project prioritization and resourcing. Once the Project has been approved the Project Manager will be responsible for coordinating all project kick-off meetings, internal meetings with the assigned Business Analyst and Development Team to start the Project Initiation Phase. The Project Manager will be utilizing ServiceNow Strategic Portfolio Management (SPM), Portfolio Project Management (PPM), Demand Management, Agile 2.0 and Test Management 2.0. The ServiceNow Project Manager should have high level knowledge of Generative AI and ServiceNow Now Assist to be able to support AI projects that will be in implementation in the near future.
The ServiceNow Project Manager will be responsible to remove blockers and ensure that the team has all the support required to move forward on project tasks. The Project Manager will review tasks and risks with the team and provide coaching and guidance to Project Team Members. The Project Manager will lead all Project Task Risk Meetings and ensure that risks are mitigated and work to address any additional concerns with the team.
The Project Manager will support the Program Manager to develop business plans and continual service improvements, support with corporate initiatives and ensure that there is constant collaboration on staffing, team member status, project status, customer support, service and process improvements.
- Bachelor's degree
- Certified Scrum Master Certification
- ServiceNow Admin, SPM, PPM, Agile 2.0 Training or Certifications
- Project Management Professional (PMP)
- 5+ years of ServiceNow Project Management experience
- Experience in an Agile Development Project Management
- Experience with working on large ServiceNow projects or program teams of 20+ members
- Expert in working in Agile Development Teams and knowledge of all agile development phases
- Understand high level the Business Process Analyst role and can lead and support Business Process Analysts
- Expert in ServiceNow Strategic Portfolio Manager (SPM) Project Portfolio Management (PPM), Demand Management, Agile 2.0 and Test 2.0
- Experienced leading agile project teams through the agile development phases and target timeline
- Experience with ServiceNow ITSM, HRSD, SPM, SecOps, ITAM (SAM/HAM Pro), Employee Center Portal, Now Assist and Knowledge Management
- Strong organizational skills and ability to ensure that teams are completing tasks and projects are progressing through the timelines on a daily or weekly basis
- Ability to manage 5-10 projects at a time, project range in size depending on level of effort
- Strong time management and communication skills
- A team player that is a leader but also supportive to the project team in providing support
- Ability to adapt and prioritize work independently in a dynamic environment
- Strong interpersonal and presentation skills
- Strong writing skills and experience in developing plans such as a Communications Plan, User Guides, Project/Program Manager Plans, Training Plans, etc.
- Able to serve as a back-up Scrum Master and back-up to Program Manager when needed
- Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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