Tier 1 Call Center Agent

If you're looking for an opportunity to make a direct impact by supporting mission-critical operations, this role offers a chance to work closely with DoD clients in a fast-paced, high-importance environment. You'll be the first point of contact for technical assistance, helping ensure seamless communication and smooth operations for those who depend on reliable IT support every day.

What You'll Do

• Provide frontline technical support through phone, email, and chat, delivering professional and timely assistance.
• Use knowledge resources to troubleshoot and resolve issues related to DoD products and services.
• Record and track interactions in ServiceNow, escalating cases when needed.
• Monitor and document recurring issues to share with leadership and government stakeholders.

What You Bring

• Active TS/SCI clearance.
• Associate degree in a technical field or 2+ years of help desk/technical support experience.
• IAT Level I certification.
• Familiarity with IT service management tools such as ServiceNow or Jira.
• Experience with software troubleshooting, tiered escalation processes, and general networking concepts.

Work Location: On-site