Today
Top Secret
Entry Level (less than 2 yrs experience)
IT - Support
Quantico, VA (On-Site/Office)
Help Desk Analyst I
Location: Quantico, VA
Certification: IAT Level II
Schedule (FT/PT): Full Time
Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI
Salary: $49,342
Seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.
Duties to include:
Initiate and resolve service requests/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements
Minimum of 2 years in IT support
Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI
Certifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)
Location: Quantico, VA
Certification: IAT Level II
Schedule (FT/PT): Full Time
Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI
Salary: $49,342
Seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization.
Duties to include:
Initiate and resolve service requests/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements
Minimum of 2 years in IT support
Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI
Certifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)
group id: 10507520
