Network Control (FAA Public Trust) - Melbourne, FL - JP7561

We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you'll find the standard job description for this opportunity.

Must Haves:

• 3-5 Years Telecommunications Network Troubleshooting experience in a PNOCC
• Layer 1 Troubleshooting experience.
• Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
• CCNA Certification or must obtain within 3 months of start date.
• 2 years post-Secondary/ associate's degree with a minimum of (6) years of prior related experience.

Nice to Haves:

• Physical layer and routed technologies experience.
• Experience with Network Management systems and tools.
• Experience in remote maintenance and repair of the CISCO network equipment.

Job Description:
The IP Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.

• Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required.
• CCNA Certification or must obtain within 3 months of start date.

Qualifications:

• Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ associate's degree with a minimum of (6) years of prior related experience.
• Minimum of (2) Years Telecommunications Network Troubleshooting experience.

Additional Knowledge, Skills, and Abilities considered:

• Experience with Layer 1 Troubleshooting
• Experience with call center phone systems and working with geographically dispersed teams.
• Experience in Physical layer and routed technologies experience.
• Experience with Network Management systems and tools.
• Experience in remote maintenance and repair of CISCO network equipment.
• Experience with interacting with customers and meeting service-level timelines.

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