Yesterday
Public Trust
Unspecified
Unspecified
IT - Hardware
San Antonio, TX (On-Site/Office)
Job Details
Cloud Operations Delivery Analyst - Hybrid
**U.S. Citizenship Required** As a Cloud Operations Delivery Analyst focusing on ITSM process delivery, you will be responsible for ensuring seamless IT service management within a cloud environment. Your role will involve optimizing processes, ensuring compliance with ITSM standards, and improving service delivery to enhance operational efficiency and customer satisfaction.
Key Responsibilities:
Minimum Qualifications
Other Job Specific Skills
#cjpost
Cloud Operations Delivery Analyst - Hybrid
**U.S. Citizenship Required** As a Cloud Operations Delivery Analyst focusing on ITSM process delivery, you will be responsible for ensuring seamless IT service management within a cloud environment. Your role will involve optimizing processes, ensuring compliance with ITSM standards, and improving service delivery to enhance operational efficiency and customer satisfaction.
Key Responsibilities:
- Implement and manage ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management within a cloud environment.
- Monitor and analyze service delivery performance metrics to identify areas for improvement and ensure SLA compliance.
- Collaborate with cross-functional teams to design and implement solutions that enhance IT service delivery and operational efficiency.
- Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences.
- Develop and maintain documentation for ITSM processes, procedures, and best practices.
- Provide training and support to team members to ensure consistent and effective use of ITSM tools and processes.
- Participate in the continuous improvement of ITSM processes to align with industry standards and best practices.
- Ensure compliance with federal regulations and organizational policies related to IT service management.
Minimum Qualifications
- Bachelor's Degree in Business, or a related field or equivalent relevant experience.
- 5-10 years of experience working on projects/programs supporting Government Contracts.
Other Job Specific Skills
- Strong understanding of ITSM frameworks such as ITIL (Information Technology Infrastructure Library).
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
#cjpost
group id: 10238000
