Network Support Specialist

Zachary Piper Solutions is currently looking for a Network Support Specialist to support a DoD federal program in the Springfield, VA area. The Network Support Specialist will monitor system performance, assess alerts, and escalate verified issues to Tier 2 support.

Responsibilities for the Network Support Specialist include:

• Proactively monitor application and network performance to identify and address potential issues early.
• Investigate alerts, validate incidents, and escalate complex problems to Tier 2 or higher support teams.
• Perform initial troubleshooting and clearly document findings in the ticketing system for seamless follow-up.
• Ensure consistent operational coverage and generate reports as needed to support team visibility and decision-making.

Qualifications for the Network Support Specialist include:

• 1+ years of relevant experience
• Practical experience managing LAN/WAN infrastructure and connectivity
• Familiar with physical and digital security systems including IDS, access control, and surveillance tools
• Comfortable with extended screen time, seated work, and tasks requiring fine motor skills, active listening, and clear communication
• Skilled in Tier 2 troubleshooting and maintenance
• Bachelor's degree in related field (preferred, not required)
• Must have an active TS/SCI clearance

Compensation for the Network Support Specialist include:

· Salary Range: $80,000 - $105,000 annually based on years of experience

• Benefits: Cigna Medical, Dental, Vision, 401k Plan, PTO (Paid Time Off), Holidays, Sick leave as required by law

This job opens for applications on 09/25/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: network diagnostics, system alerts, escalation protocols, IT operations, technical support, infrastructure monitoring, performance optimization, security compliance, access management, operational reporting, network monitoring, application performance, incident response, Tier 2 support, troubleshooting, ticketing systems, operational coverage, report generation, LAN/WAN, IDS, access control, CCTV, electronic security, TS/SCI clearance, network administration, system maintenance, technical documentation, communication skills, active listening, fine motor skills, problem-solving, surveillance systems, infrastructure support, security protocols, clearance-required roles

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