Posted 3 weeks ago
Secret
Unspecified
Unspecified
Saint Louis, MO (On-Site/Office)
GCyber is hiring an IT Support Specialist, to support our newly awarded United States Coats Guard (USCG) Maverick contract.
This position is located in St Louis, MO and is a hybrid position with 3 days on site.
As the IT Support Specialist, you will:
This position is located in St Louis, MO and is a hybrid position with 3 days on site.
As the IT Support Specialist, you will:
- Monitor the Priority Queue in ServiceNow (SNOW) and respond promptly to high-impact incidents affecting USCG users, ensuring all actions meet defined Service Level Agreements (SLAs).
- Apply established solutions and technical knowledge to resolve a wide range of issues across diverse technologies within the USCG environment.
- Maintain detailed, accurate documentation of incidents, resolutions, and best practices to support knowledge sharing and service improvement.
- Troubleshoot, repair, and maintain telecommunications networks and related systems in accordance with USCG and organizational standards.
- Test new and existing software programs to ensure performance, reliability, and compliance with operational requirements.
- Follow standard escalation procedures to validate, troubleshoot, and coordinate resolution with higher-tier support teams when necessary.
- Active DoD Secret clearance
- Bachelor's degree with 5-8 years (or commensurate experience)
- 8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)
- Proficiency with ServiceNow (SNOW) for ticketing, tracking, and documentation.
- Familiarity with Microsoft 365, Active Directory, and standard IT support tools/software.
group id: 90817175
