Desktop Support Supervisor

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of Defense (DoD) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP).

How a Desktop Support Supervisor Will Make an Impact

As the Desktop Support Supervisor, you will:

• Supervise a Desktop Support team installing and maintaining virtual assets, towers, laptops, peripherals, and VOIPS across multiple enclaves.
• Read, understand, and apply complex technical information; master new computer technology; maintain cooperative working relationships.
• Interact with other Tier 1, 2, and/or 3 teams or contractors to restore service and/or identify core problems.
• Clearly communicate technical solutions in a user-friendly, professional manner to end users and customers.
• Participate in new application and hardware rollouts, testing, and special projects as needed.
• Work on assignments that are moderately complex in nature.

Additionally, you will provide systems administrative support in areas such as:

• Active Directory
• System Center Configuration Manager (SCCM)
• Exchange
• Information Security
• File Shares
• PKI
• Virus protection

What You'll Need to Succeed

Education:

• High School Diploma/GED with 6 years of related experience, or
• Associate degree with 4 years of experience, or
• Bachelor's degree with 2 years of experience.

Basic Skills/Experience:

• 4+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
• 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops.
• Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives.
• Knowledge of Networking fundamentals.
• Exposure to DoD Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
• Creating and updating lifecycle documentation as required.

Clearance Level:

• TS/SCI required

Required Certification(s):

• Security+ CE Certification required; DoD compliance 8570.01M applies.

Location:

• On Customer Site.

US Citizenship:

• Required.

Desired Skills:

• Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.
• Self-starter, motivated, shows initiative, and learns fast.
• Ability to work on multiple projects simultaneously.
• Ability to create and maintain sustainment documentation.

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

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