Helpdesk Manager/Computer Analyst

3 years of experience for overall responsibility of help desk operations associated with the identification, prioritization, and resolution of reported problems. Experience ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. Helps maintain responsibility for development, maintenance, and integrity of help desk software.
Required DoD Certification (Minimum): IAT Level II Certification
Required Security Clearance: Secret (S)