Applicant Intake & Data Coordination Specialist

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Project Support Specialist / Applicant Intake & Data Coordination Specialist to support a NASA contract in Washington, D.C.

Overview

As the first point of contact for applicants entering the investigation process, the Applicant Intake & Data Coordination Specialist ensures that required National Background Investigation Services (NBIS) eApplication (eApp) platform submissions are initiated and completed on time. This role provides foundational experience in workflow management, professional communication, and process improvement while directly supporting senior security specialists.

This role provides full-time on-site support at NASA Headquarters in Washington, D.C.

Responsibilities

• Serve as the initial interface for applicants, providing clear instructions and timely support to help them successfully complete investigation data submission requirements.
• Organize and manage a continuous pipeline of incoming applicants, ensuring smooth onboarding, efficient communication, and regular follow-up.
• Monitor applicant progress to maintain a steady and reliable completion rate, escalating issues when necessary.
• Draft and deliver professional, easy-to-understand written communications, including reminders, instructions, and status updates.
• Assist in identifying opportunities to improve communication methods, tracking processes, and workflow efficiency.
• Ensure complete applicant responses and documentation for transfer to senior security specialists, ensuring accuracy and completeness.
• Maintain accurate logs, records, and updates in tracking systems to support reporting and audit requirements.
• Provide administrative support to the Office of Protective Services.

Requirements:

• Provide full-time on-site support during normal business hours.
• Exceptional attention to detail for accurate data entry and documentation review.
• Strong written communication to produce clear, professional messages and instructions.
• Organizational and time-management skills to track multiple applicants and deadlines simultaneously.
• Customer service orientation with the ability to assist applicants and staff professionally and patiently.
• Ability to follow established procedures while maintaining consistency and compliance.
• Proactive follow-up skills to ensure timely completion of required submissions.
• Basic proficiency with office software (email, spreadsheets, tracking tools, databases).
• Ability to identify minor process improvements and suggest practical solutions.
• Team collaboration skills to support security personnel and administrative staff.
• Discretion and reliability when handling sensitive or mission-critical information.

Education and Experience:

• Bachelors degree and 1-2 years of experience or 5-6 years of experience in lieu of degree.
• Secret Clearance: Candidate must possess or be able to obtain and maintain a Secret security clearance.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.