IT Systems Specialist

The Information Technology Systems Specialist serves as the primary liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service with the day-to-day support and administration of end-user device-related environments. The Information Technology Systems Specialist is responsible for managing triage support on software and hardware incidents offered via telephone, email, walk-in, or tickets submitted to the Service Desk portal. Must possess exceptional communication and interpersonal skills, dynamic troubleshooting and critical thinking ability, and a proficiency to excel in team environments.

ESSENTIAL JOB FUNCTIONS:

• Responsible for day-to-day procedures related to the identification, prioritization and resolution of end user requests, including the monitoring, tracking and coordinating of service desk functions.
• Manage processing of incoming requests and incidents via the ticketing system, telephone, email, and walk-ins.
• Document all pertinent information and the nature of a problem or issue.
• Ensure requests are resolved in a timely fashion to maintain SLA compliance.
• Support onsite and remote users.
• Escalate or dispatch tickets to the appropriate support resources.
• Help create and maintain a knowledge base of known issues and resolutions.
• Diagnose complex errors or technical problems and determine proper solutions.
• Creates, maintains, and distributes desktop images as needed.
• Administers and supports the company VOIP phone system.
• Assign and audit software licenses
• Minimizes organizational costs and improves operational efficiency through asset management and tracking.
• Responsible for asset lifecycle for laptops, desktops, printers, scanners, etc.
• Annual physical inventory of all IT related assets.
• Maintaining IT asset standards and procedures and conducts reports to determine ISO 27000/NIST compliance.
• Use effective judgment and professional initiative to develop effective and constructive solutions to customer and end user support issues, queries, challenges and escalations.
• Provide all day-to-day support for the PC/Endpoint technology for their primary work location; and supplemental remote support for alternate locations when needed.
• Responsible for enforcing IT standards set by senior management within IAP Information Technology and IAP Cyber Security Teams.
• Manage e-waste disposal in accordance with IAP Corporate policies and platform at their primary work location.

EDUCATION & EXPERIENCE:

• Associates degree related to job duties.
• Two years of experience may be substituted for each missing year of education.

LICENSE & CERTIFICATIONS:

A+, Security+ and Network+ certifications are desired.

TRAVEL: May require travel

SECURITY CLEARANCE: May be required to attain SECRET clearance

Intrepid Acquisition Holdings, LLC

www.intrepidgs.com

Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Intrepid Acquisition Holdings, LLC. ("IAH" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.