ServiceNow Administrator - Senior

Job Title: ServiceNow Administrator - Senior

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI has an excellent opportunity for a ServiceNow Administrator - Senior supporting the Enterprise Level Information Technology Expertise (ELITE) contract at the United States Africa Command (USAFRICOM) located in Stuttgart, Germany. This position is required to travel OCONUS.

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established positions throughout Europe supporting the ELITE program. We are looking for an experienced, innovative and motivated ServiceNow Administrator to support the enablement of USAFRICOM's mission objectives.

In this role you will:

• Lead the administration, enhancement, and sustainment of the ServiceNow platform supporting the ACJ6 mission.
• Oversee day-to-day O&M operations, ensuring platform reliability, security compliance, and continuous availability.
• Drive development efforts across multiple ServiceNow modules, delivering new capabilities, integrations, and workflow automations.
• Serve as a senior technical advisor to government stakeholders, translating mission needs into scalable platform solutions.
• Guide configuration management, documentation, and governance practices to maintain a secure and auditable environment.
• Troubleshoot complex technical issues and coordinate with onsite SME teams to ensure rapid resolution.
• Contribute to long-term modernization strategies, platform roadmaps, and enterprise architecture alignment.

Responsibilities:

• Perform advanced administration, configuration, and maintenance of ServiceNow environments, including upgrades, patching, and performance tuning.
• Develop custom applications, flows, business rules, client scripts, and integrations using approved DoD frameworks and security standards.
• Manage platform security, including ACLs, roles, data policies, and compliance with DoD cybersecurity requirements.
• Maintain and optimize ITSM, CMDB, Change Management, SPM, and Service Catalog modules to support mission operations.
• Lead testing, validation, and deployment activities for new releases and enhancements.
• Provide expert guidance to junior administrators and support teams, ensuring adherence to best practices and DoD policies.
• Interface with government customers to gather requirements, propose solutions, and deliver technical briefings.

QUALIFICATIONS

Required:

• Extensive experience administering and developing within ServiceNow in a federal or DoD enterprise environment.
• Strong understanding of ITSM/ITIL processes and hands-on expertise with core ServiceNow modules and integrations.
• Experience with ServiceNow cloud environment and common configurations within
• Experience with Agile/Scrum methodologies and working in a team environment
• BA/BS & 5+ years recent specialized experience
• TESA Eligibility
• CompTIA Security+ certification
• Active DoD Secret clearance.

Desired:

• ServiceNow System Administrator (CSA) certification or higher (e.g., CIS-ITSM, CAD).
• Experience with ITOM, Discovery, CMDB modeling, or integration technologies (REST, SOAP, MID Server).
• Experience with the full suite of the Strategic Portfolio Management module and best practices within.
• Familiarity with DoD cybersecurity frameworks, RMF, STIGs, or secure development practices.
• Experience with migrations from on-premises to cloud environments.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:
$115,600 - 254,200 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.