Job Requirements
Bethesda, MD
Public Trust Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Project Manager - Key Personnel (1 Position)
NIH CIT Emergency Call Center | Bethesda, MD
Lead mission-critical operations supporting NIH's 24/7 emergency communications.
Responsibilities:
- Manage call center operations
- Interface with NIH leadership
- Oversee staffing and performance
Requirements:
- 10+ years customer service
- 5+ years call center management
- Avaya/SPOK preferred
Location: On-site Bethesda, MD
Clearance: Tier 2 Public Trust
Schedule: Business hours + on-call
NIH CIT Emergency Call Center | Bethesda, MD
Lead mission-critical operations supporting NIH's 24/7 emergency communications.
Responsibilities:
- Manage call center operations
- Interface with NIH leadership
- Oversee staffing and performance
Requirements:
- 10+ years customer service
- 5+ years call center management
- Avaya/SPOK preferred
Location: On-site Bethesda, MD
Clearance: Tier 2 Public Trust
Schedule: Business hours + on-call
group id: 10501622