AI Platform Analyst

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

World Wide Technology, Inc. is currently seeking an AI Platform Analyst for our IT AI Center of Excellence Workforce AI. AI Platform Analysts within the IT AI Center of Excellence team support the AI platforms and Workforce AI initiatives at World Wide Technology.


Why Join the IT AI Center of Excellence Workforce AI Team?

Join a dynamic team dedicated to advancing the AI platforms that drive innovation at WWT. As an analyst, you will play a crucial role in supporting and governing these platforms, ensuring they are optimized for success. You will also be instrumental in training and empowering employees with best practices. By joining the IT AI Center of Excellence Workforce AI team, you'll contribute to transformative solutions that influence how WWT evaluates, adopts, and excels with state-of-the-art AI technology.

What will you be doing?

As an AI platform Analyst, you play a pivotal role in supporting and optimizing the AI platforms that drive innovation at WWT. This position involves ensuring that the platforms are effectively governed, maintained, and aligned with best practices. The analyst will also be responsible for training and enabling employees to leverage AI technologies effectively. A strong candidate demonstrates the following competencies:

• Curiosity & Learning Agility - Stays ahead of a rapidly evolving AI landscape and brings new ideas back to WWT
• Collaboration - Builds strong relationships across IT and business teams
• Ownership - Takes end-to-end accountability for platform health and user experience
• Clear Communication - Translates complexity into practical guidance for all levels of the organization
• Analytical Thinking - Uses data to identify trends, measure adoption, and drive decisions
• DOER - Favors action over continues discussion and is not afraid to get hands on keyboard to make ideas be a reality

Platform Support

• Serve as a point of contact for internal AI platform issues, escalations, and service requests
• Monitor platform health, availability, and performance; coordinate with vendors and internal IT teams to resolve incidents
• Manage license provisioning, user access, and platform configurations
• Maintain documentation for platform operations, known issues, and runbooks
• Evaluate and test new platform features and updates before rollout

Integrations & Connectivity

• Partner with IT, engineering, and business teams to identify and implement integrations between AI platforms and internal tools (e.g., ITSM, collaboration tools, data systems)
• Ensure AI platforms are connected to relevant data sources, workflows, and enterprise systems in a secure and scalable way
• Coordinate with vendors on API capabilities, integration roadmaps, and technical requirements

Governance & Compliance

• Develop and maintain AI platform governance frameworks, including acceptable use policies, data handling standards, and access controls
• Ensure platforms comply with WWT's security, privacy, and data governance requirements
• Partner with Legal, Compliance, and Security teams to assess risks associated with AI platform usage
• Track and report on platform usage, adoption metrics, and policy adherence
• Stay current on emerging AI regulations and industry best practices, recommending policy updates as needed

User Enablement & Training

• Design and deliver training programs, resources, and onboarding experiences for employees using AI platforms
• Create and maintain self-service learning content including guides, videos, FAQs, and prompt libraries
• Champion best practices for responsible and effective AI use across the organization
• Gather and act on user feedback to continuously improve the platform experience
• Partner with business units to identify use cases and drive meaningful adoption

Qualifications:

• 1-3+ years of experience in a technology analyst, platform operations, IT, developer, or related role
• Experience supporting and administering enterprise SaaS platforms
• Strong understanding of data privacy, security, and governance principles
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Experience creating training or enablement content for end users
• Familiarity with AI/ML platforms and tools (e.g., Microsoft Copilot, Claude, ChatGPT Enterprise, Glean, Google Gemini, or similar)
• Experience with enterprise integrations, APIs, or workflow automation
• Knowledge of AI governance frameworks and responsible AI principles
• Experience in change management or organizational adoption programs
• Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $71,200 to $89,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks : Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com .

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