Program Manager - F-35 Enterprise IT Services

Position Description & Qualifications

Program Manager - F-35 Enterprise IT Services

Are you looking for an IT oriented Program Manager position that supports corporate mission daily and shares our culture based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviors and the way the company behaves.? Bring your expertise to this great opportunity in (NCR)National Capitol Region

As the Program Manager (PM) will provide overall leadership, management, and technical direction for the F-35 Enterprise IT Services contract supporting the F-35 Joint Program Office (JPO) and associated mission partners. The PM will have full authority and accountability for program performance, contract execution, customer engagement, and mission outcomes.

The PM serves as the Government's primary interface and is responsible for delivering integrated enterprise IT, cybersecurity, infrastructure, application support, and DevSecOps services that enable secure and reliable operations across the F-35 enterprise.

The PM will lead a multidisciplinary workforce and ensure all services are delivered in accordance with contract requirements, DoD cybersecurity policy, and mission priorities while maintaining cost, schedule, and performance objectives.

In this role you will:

Key responsibilities include:

Program Leadership and Governance

• Provide overall leadership for all contract activities supporting the F-35 enterprise IT environment.
• Establish program governance structures, performance metrics, and reporting mechanisms.
• Ensure delivery of services aligned to contract objectives, mission priorities, and service level requirements.
• Lead integrated program management activities including planning, staffing, execution, and performance management.

Customer Engagement and Strategic Alignment

• Serve as the primary point of contact with Government leadership including the F-35 Joint Program Office and supporting organizations.
• Provide regular program reviews, executive briefings, and performance updates to Government stakeholders.
• Coordinating closely with Government technical leads to ensure services align with evolving operational requirements and mission priorities.

Technical Integration and Service Delivery

• Oversee delivery of enterprise IT services across multiple service areas including:
• Network and infrastructure operations
• Enterprise service management and service desk operations
• Cybersecurity operations and RMF compliance
• Cloud and hybrid computing environments
• DevSecOps and software sustainment support
• Application hosting and sustainment services.

• Ensure integrated delivery across service areas to maintain operational continuity and mission readiness.

Performance Management and Quality Assurance

• Implement program performance monitoring processes including service level management and continuous improvement.
• Ensure compliance with contract performance metrics, service level agreements, and quality standards.
• Manage program risks and implement mitigation strategies to maintain operational stability.

Financial and Contract Management

• Manage program financial performance including cost control, forecasting, and resource allocation.
• Ensure compliance with contract requirements, reporting obligations, and program governance processes.
• Coordinate with subcontractors and partners to ensure aligned execution and performance.

Workforce Leadership

• Lead a geographically distributed technical workforce consisting of engineers, cybersecurity professionals, system administrators, developers, and program support staff.
• Maintain staffing levels and workforce capabilities necessary to meet contract requirements.
• Foster a collaborative and mission-focused culture emphasizing accountability, innovation, and operational excellence.

Minimum Qualifications

• Bachelor's degree in engineering, Information Technology, Computer Science, or related field related to the job description listed above.
• 12+ years of working experience supporting DoD programs, including enterprise IT, cybersecurity, or mission systems.
• 5+ years of working experience in program management experience leading complex technical programs.
• 8140/8570 IAT Level II or higher certification
• Demonstrated experience managing large multi-disciplinary teams supporting mission-critical defense systems.
• Experience managing programs involving enterprise infrastructure, cybersecurity operations, and application services.
• Active Secret Security DOW clearance which requires U.S. Citizenship and a successful background check to include fingerprint checks and drug screenings
• This role requires up to 25% travel, remote telework opportunities will be based on customer requirements and the ability to provide onsite support for a minimum of 3 days per week, each week.

Onsite days in Crystal City/Arlington, Virginia office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office and at the customer site must be coordinated with customer and approved by your Serco Manager.

Preferred Qualifications:

• Master's degree in engineering, Information Technology, or Business Administration related to the job description listed above.
• 15+ years of working experience supporting DoD programs, including enterprise IT, cybersecurity, or mission systems.
• 10+ years of working experience in program management experience leading complex technical programs related to the job description listed above.

• 8140/8570 IAM Level III or higher certification, Certified Internet Systems Security Professional (CISSP).
• Cisco Certified Network Professional (CCNP) or equivalent professional networking certification.
• PMP certification or equivalent program management credential.

• Experience supporting large aviation or weapon system programs such as the

F-35 or other DoD acquisition programs.

• Experience managing enterprise IT environments with hybrid cloud and DevSecOps practices.
• Experience implementing ITIL-based service management frameworks.
• Active Top Secret DOW security clearance

Military Veterans and Spouses are encouraged to apply!

Former Military, Air Force experience is preferred.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

The contract is scheduled to be awarded early this year, so apply now to meet your future mission and team-mates.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .