Supervisory Dispatching Technician

Duties
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• Perform caller interrogation to determine type of response to dispatch police, fire, and EMS personnel and equipment as needed.
• Maintains constant communication with incident commanders and first responders, while documenting critical information like vehicle status, road closures, and system outages for senior officials.
• Operates as a central point for relaying emergency information to other jurisdictions, managing mutual aid requests, and notifying officials of changing conditions affecting operations.
• Responsible for identifying problem areas with subordinates and initiating appropriate action to effectively eliminate the problem(s)
• Drafts critical documents for day-to-day operations, including Standard Operating Procedures (SOPs) and Memorandums of Understanding (MOUs).
• Provides information and expert advice to the Supervisor Dispatch Tech and other leaders regarding best business practices and operational improvements.
• Plans, schedules, supervises, trains, and evaluates the performance of subordinate team members.
• Set employee standards for performance and prepare performance evaluations.
• Identifies developmental and training needs for subordinates, provides coaching and counseling, and effects minor disciplinary measures when necessary to maintain standards.
• Monitors and processes workflows to detect and resolve problems with CAD hardware, software, telephone equipment, and other programs that operators cannot solve.
• Make recommendations concerning the maintenance or replacement of equipment to ensure the dispatch center remains technologically current and effective.
• Assists software technicians in testing new applications and maintains personal proficiency for all communication and data processing equipment.

Requirements
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Conditions of employment

• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Incumbent must obtain and maintain DoD Telecommunication I and II (or equivalent) Certification within 6 months of employment.
• Incumbent must obtain and maintain DoD HAZMAT Awareness Certification within 6 months of employment.
• Incumbent must obtain and maintain certification in Basic Life Support for Cardiopulmonary Resuscitation (CPR) within 6 months of employment.
• Incumbent must obtain and maintain Emergency Police Dispatch certification within 12 months of employment.
• Incumbent must obtain and maintain Emergency Fire Dispatch certification within 12 months of employment.
• Incumbent must obtain and maintain Emergency Medical Dispatch certification within 12 months of employment.
• Continuing dispatch education (CDE) required through in-service training offered locally. Must maintain an overall compliance score in the performance of duties of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• Position requires incumbent to work 12-hour rotating shifts which includes days, nights, weekends and holidays.
• Position is mission essential, incumbent is required to work regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and required to report to the duty station at the regularly scheduled time.
• Subject to call back and on-call as the mission requires.
• This position is subject to pre-employment drug screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. While probationary the incumbent can be terminated with limited appeal rights.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes operating automation, emergency dispatching and communication systems; question callers to dispatch the necessary Police, Fire and Emergency Medical Services (EMS) to the scene; accomplishing several tasks at one time such as operating radios, telephones, and typing; serve as a mentor by providing and explaining guidance on emergency service dispatching policies and procedures.. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-07.

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas:

• Customer Service (Clerical/Technical)
• Decision Making
• Manages and Organizes Information
• Technical Competence

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent GS-07.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a Transportation Management Career Field position.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for those candidates who are new to Federal service may be authorized.
• Credit for prior Non-Federal work experience and certain Military Service for determining annual leave accrual rate may be authorized.