ServiceNow Administrator/Developer SME

GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.

Responsibilities

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Design and develop queries, reports and dashboards
• Design and configure ServiceNow modules and forms
• Administer ServiceNow applications, including updating security and workflow configurations
• Design and develop scoped applications as well as a service portal
• Provide additional support based on subject matter expertise

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• Minimum of 8 years of overall IT experience
• Minimum of 8+ years of experience as a ServiceNow developer in various roles
• Thorough knowledge of the ServiceNow System
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
• Experience in REST, SOAP services, etc
• An understanding of ITIL and/or ITIL Certified
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude

Clearance Required: US citizenship is required to acquire a Top Secret Clearance.

Preferred Skills and Experience

• ServiceNow Administrator Certification
• ITIL Foundation Certified
• ServiceNow Developer Certifications
• ServiceNow Certified Implementation Specialist

Posted Salary Range

USD $155,000.00 - USD $165,000.00 /Yr.