UAS Subject Matter Expert/ Field Engineer

The Opportunity

NexTech Solutions is hiring a UAS Subject Matter Expert and Field Engineer to serve as the technical face of our unmanned aircraft systems portfolio with customers in the field. This is a hands-on, forward-deployed role. You will support test events, run demonstrations, lead fielding and operator training, and own the day-to-day customer relationship.

This position sits at the intersection of engineering, operations, and customer success. The right candidate is comfortable troubleshooting an airframe at a range, walking a customer through system capabilities, and training operators who are new to the platform. You will be the person our customers call first.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Serve as the field technical SME for the company's UAS platforms, payloads, and ground control systems in support of test, demonstration, fielding, and training events.
• Support planning and execution of test events and customer demonstrations, including aircraft preparation, flight operations, and post-mission debriefs.
• Lead operator training during fielding events, and help maintain training materials, quick reference guides, and SOPs.
• Perform field-level troubleshooting, maintenance, and software/firmware updates on deployed systems.
• Serve as the primary point of contact for assigned customer accounts: track issues, coordinate engineering support, and keep customers informed through resolution.
• Capture field observations, anomalies, and user feedback and report them back to engineering and product teams.