Job Requirements
Columbus, OH Richmond, VA
Top Secret Polygraph not specified
Mid Level Career (5+ yrs experience)
Salary not specified
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Job Description
VTC LEAD
Works under general supervision, developing product or system requirements from inception to conclusion and creating specifications for simple to moderately complex technical problems. Serves as the VTC Lead within the VOC, performing shift-lead duties, providing direction and guidance to VTC administrators, and maintaining the capability to perform all VTC administrator functions while supporting junior-level engineering tasks. Acts as the primary operational escalation point for SBC/CUBE and E911 issues, overseeing Tier 1–2 troubleshooting, validating administrative actions, monitoring system health, and ensuring proper triage, documentation, and escalation to Tier 3 engineering without performing engineering-level configuration changes. Participates in engineering-led maintenance, testing, and development activities as an operational representative, ensuring adherence to approved procedures and preventing unauthorized changes. Oversees shift-level reporting, consolidates SBC/CUBE and E911 operational metrics, supports audit sustainment and enterprise policy compliance, and ensures documentation quality. Provides on-shift training and mentorship, enforces SOP adherence, supports change management processes, and serves as the authoritative operational decision-maker for VTC services short of engineering authority.
Minimum Experience:
- Two to Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas, including networking and/or Cisco Video Tele-Conferencing. At least two
project must have occurred within the past three (3) years. Additional experience in the Video Teleconferencing arena, including deployment, troubleshooting, and supporting VTCs in a dynamic
environment preferred.
- Exceptional communication skills both verbal and written; must be able to provide leadership for other VTC Administrators and training for new VTC Administrators.
- Must possess IT-I Critical Sensitive security clearance or Tier 5 (T5) - Clearance: Top-Secret
- DoD Approved 8570 Baseline Certification: candidate must posses one of the following baseline cybersecurity certifications: CompTIA Security+ , ITIL 4 Foundation
- Computing Environment: Cisco CLTECH - Cisco Certified Technician Supporting Cisco Collaboration Devices
Works under general supervision, developing product or system requirements from inception to conclusion and creating specifications for simple to moderately complex technical problems. Serves as the VTC Lead within the VOC, performing shift-lead duties, providing direction and guidance to VTC administrators, and maintaining the capability to perform all VTC administrator functions while supporting junior-level engineering tasks. Acts as the primary operational escalation point for SBC/CUBE and E911 issues, overseeing Tier 1–2 troubleshooting, validating administrative actions, monitoring system health, and ensuring proper triage, documentation, and escalation to Tier 3 engineering without performing engineering-level configuration changes. Participates in engineering-led maintenance, testing, and development activities as an operational representative, ensuring adherence to approved procedures and preventing unauthorized changes. Oversees shift-level reporting, consolidates SBC/CUBE and E911 operational metrics, supports audit sustainment and enterprise policy compliance, and ensures documentation quality. Provides on-shift training and mentorship, enforces SOP adherence, supports change management processes, and serves as the authoritative operational decision-maker for VTC services short of engineering authority.
Minimum Experience:
- Two to Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas, including networking and/or Cisco Video Tele-Conferencing. At least two
project must have occurred within the past three (3) years. Additional experience in the Video Teleconferencing arena, including deployment, troubleshooting, and supporting VTCs in a dynamic
environment preferred.
- Exceptional communication skills both verbal and written; must be able to provide leadership for other VTC Administrators and training for new VTC Administrators.
- Must possess IT-I Critical Sensitive security clearance or Tier 5 (T5) - Clearance: Top-Secret
- DoD Approved 8570 Baseline Certification: candidate must posses one of the following baseline cybersecurity certifications: CompTIA Security+ , ITIL 4 Foundation
- Computing Environment: Cisco CLTECH - Cisco Certified Technician Supporting Cisco Collaboration Devices
group id: 10280020