Conference Services and Audio-Visual Operations Lead

The Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations, and workforce outcomes. With over 450 contracts delivered across 187 project locations, we manage more than 1,700 facilities and support $38.5B in federal and commercial assets. Leveraging AI-driven automation, data analytics, and platform-agnostic systems, we create high-performing, future-ready environments that reduce cost, improve efficiency, and enable mission success. Founded in 2012, we now have over 450 employees supporting 23 federal agencies-making us a trusted leader in delivering technology-infused building solutions across the public sector.

The Building People is committed to fostering a workplace where every employee can thrive. Using tools like the Predictive Index, we thoughtfully align individual strengths with team needs -ensuring the right fit, the right role, and long-term success.

Our culture is rooted in integrity, innovation, and service. Through our growing philanthropy program, we support communities by focusing on gratitude, giving back, partnerships, and mentorship.

Our Market Offerings Include:

• Real Estate & Workplace
• Facilities Management
• Facilities Operations & Maintenance
• Project Management & Engineering
• Workforce Transformation & Organizational Design
• Mission Support
• Smart Buildings & Energy Efficiency
• Technology Solutions

Join our rapidly growing team and help shape the future of real estate, facilities, and community impact.

Please note that this position is for an upcoming position. We are, however, accepting applications for this anticipated need. If you are interested in joining The Building People, we encourage you to APPLY TODAY!

The Conference Services and Audio-Visual Operations Lead is responsible for planning, coordinating, and overseeing conference services, collaboration center operations, special events, and audiovisual support. The position independently evaluates service requirements, establishes work priorities, coordinates resources, resolves complex operational issues, and recommends improvements to meeting technology and service delivery. This role exercises discretion and independent judgment on matters of operational significance and may serve as the backup to the Site Lead as needed.

Key Responsibilities:

• Plan and oversee conference room scheduling, event support, collaboration center services, and audiovisual operations to meet customer and contract requirements.
• Assess meeting and event requirements; determine room configurations, technology solutions, staffing needs, timelines, and service priorities.
• Coordinate and direct the setup and operation of conference rooms, training rooms, and event spaces, including furniture, podiums, microphones, projectors, displays, sound systems, lighting, and related equipment.
• Provide technical leadership during high-profile or complex meetings and events, troubleshoot escalated issues, and determine appropriate corrective actions to minimize service disruption.
• Develop, implement, and maintain operating procedures, service standards, preventive maintenance schedules, inventories, and records for conference and audiovisual services.
• Monitor room technology and service performance; analyze recurring issues and recommend equipment, process, or resource improvements.
• Coordinate maintenance, repairs, upgrades, and technical support with IT personnel, vendors, facilities staff, and other stakeholders.
• Manage special-event logistics and serve as the primary point of coordination for customers, internal teams, and external service providers.
• Provide guidance, work direction, and technical support to assigned personnel; review work for quality, timeliness, and compliance with established requirements.
• Exercise discretion in adjusting schedules, assigning priorities, resolving customer concerns, and responding to unexpected operational requirements.
• Prepare service reports, status updates, equipment recommendations, and other documentation for management and customer review.
• Serve as the backup to the Site Lead as needed, including coordinating daily site operations, communicating priorities, addressing service issues, and supporting continuity of contract performance.
• Support other contract functions when operational priorities require, consistent with the position's managerial and administrative responsibilities.

Minimum Qualifications:

• Minimum 5 years of audio-visual setup and support experience.
• Minimum 5 years of special events management and room setup experience.
• Experience operating modern audiovisual technologies and telecommunications equipment.
• Ability to troubleshoot and maintain AV systems.
• Experience with conference room reservation systems.
• Ability to inspect and maintain AED units.
• Strong customer service and communication skills.

*Salary offered will be commensurate with the candidate's experience, qualifications, and certifications.

*Our positions may require a background screening and clearance directly from the Government.

*Please note that telework arrangements are subject to change based on customer requirements.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccomodation@thebuildingpeople.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.