Job Requirements
Titusville, FL
Secret Polygraph Unspecified
Career Level not specified
Salary not specified
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Job Description
Summary
The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission-critical assets at Kennedy Space Center.
Responsibilities
Qualifications
Minimum Qualifications :
Preferred Qualifications :
Knowledge, Skills and Abilities:
Excellent attention to detail and accuracy.
The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission-critical assets at Kennedy Space Center.
Responsibilities
- Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner.
- Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel.
- Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination.
- Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations.
- Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities.
- Accurately document, track, and update incidents using the Computer-Aided Dispatch (CAD) system.
- Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted.
- Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements.
- Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards.
- Operate and monitor:
- Emergency 911 and administrative telephone systems
- Computer-Aided Dispatch (CAD) systems
- Two-way radio communications systems
- Closed-Circuit Television (CCTV) systems
- Fire and security alarm monitoring systems
- Emergency warning and notification systems
- Criminal Justice Information Services (CJIS) systems
- Driver and Vehicle Information Database (DAVID)
- Incident management and security monitoring platforms
- Identify and communicate security, safety, or operational concerns requiring immediate action.
- Other duties as assigned
Qualifications
Minimum Qualifications :
- High School Diploma or GED required.
- Must meet and maintain applicable requirements of:
- NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel
- NFPA 1221 standards related to emergency communications operations
- Must obtain and maintain certifications for:
- Florida Crime Information Center (FCIC)
- National Crime Information Center (NCIC)
- Criminal Justice Information Services (CJIS)
- Driver and Vehicle Information Database (DAVID)
- National Incident Management System (NIMS)
- FEMA Incident Command System (ICS) courses as required
- Must be able to obtain and maintain a DoD Secret Security Clearance.
- Successfully pass background and drug screening
Preferred Qualifications :
- One (1) year or more of public safety dispatch, emergency communications center, 911 call center, military dispatch, security dispatch, or related experience.
- Experience operating CAD, alarm monitoring, radio communications, CCTV systems, or emergency notification platforms.
- Experience working in a law enforcement, fire service, emergency management, military, government, or security environment.
Knowledge, Skills and Abilities:
- Knowledge of public safety communications principles, dispatch procedures, and emergency response protocols.
- Familiarity with Computer-Aided Dispatch (CAD), radio communications systems, security monitoring technologies, and emergency notification systems.
- Understanding of incident command principles and emergency management procedures.
- Knowledge of records management and documentation requirements.
- Ability to remain calm, focused, and decisive during emergencies and high-stress situations.
- Ability to multitask efficiently while managing multiple incidents, communications channels, and system alerts simultaneously.
- Strong problem-solving and decision-making skills.
- Ability to assess information quickly and prioritize responses appropriately.
Excellent attention to detail and accuracy.
group id: 10125215
Chenega Corporation - Snapshot
